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Authenticity of reviews

Reviews on our website can only be submitted by customers with a registered user account and only for products that they have actually purchased from us. The rating function is therefore only activated after a purchase has been made.

Optional filter measures when submitting reviews:

Before the first review can be submitted, the customer must link the email address stored for the account with a mobile phone number and verify this using SMS or email identification.
In addition, only customers who have spent at least €25 on our platform in the past 12 months can submit a review.
Double ratings for one and the same product are technically not possible with us. A user account can only rate a purchased product once, even if it has been ordered several times.

Revocation Policy

Notice for consumers on the cancellation of contracts for goods supplied in a single consignment

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the goods. In order to exercise your right of cancellation you must notify us (Afrosmartshop – Calwer Str. 8/1, 75395 Ostelsheim, Germany or by mail: contact@afrosmartshop.com) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the cancellation of the contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you notify us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods.
You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.

Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the
supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date;
the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence;
the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery; for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery; the supply of audio or video recordings or computer software in a sealed package insofar as their seal was removed after delivery.

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the last goods. In order to exercise your right of cancellation you must notify us ( Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or by mail: contact@afrosmartshop.com) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you notify us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods. You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.

Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date;
the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence;
the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery; for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery; the supply of audio or video recordings or computer software in a sealed package insofar as their seal was removed after delivery.

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the last consignment or the last part of the goods ordered. In order to exercise your right of cancellation you must notify us (Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or by mail: contact@afrosmartshop.com) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you inform us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods. You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.Cancellation form template(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.

Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the
supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date;
the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence;
the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery; for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery; the supply of audio or video recordings or computer software in a sealed package insofar as their seal was removed after delivery.

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the goods. In order to exercise your right of cancellation you must notify us ( Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or by mail: contact@afrosmartshop.com) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you inform us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods. You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.

Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for
the supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date; the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence; the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.
The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as the seal is broken after delivery; for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery; the supply of audio or video recordings or computer software in a sealed package insofar as the seal was removed after delivery.

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which the contract is concluded. In order to exercise your right of cancellation you must notify us (Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or by mail: contact@afrosmartshop.com) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including delivery costs but excluding additional costs incurred as a result of you selecting a different delivery option to the standard, lowest cost delivery option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your correspondence notifying us of your cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.
Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the supply of digital content that is not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer. The right of cancellation expires prematurely if we only commence the performance of the contract after you grant your express consent and thus confirm your awareness of the fact that you lose your right of cancellation upon such time as we commence the performance of the contract. Please note that we are entitled to make the aforementioned consent and confirmation a prerequisite for contractual conclusion.

Instruction on the consumer's right of cancellation regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)

Revocation Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded. In order to exercise your right of withdrawal, you must send us (Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or
e-mail:contact@afrosmartshop.com) a clear statement (e.g. a with letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)
– To [Insert: name/company, address of the revocation addressee, e-mail address and, if available, the fax number.]:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
– Date
—————————————
(*) Delete where not applicable.

Exclusion or premature expiry of the right of cancellation
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time have confirmed that you are aware that you will lose your right of revocation when we begin to fulfill the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

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Privacy Policy

Introduction

With the following privacy policy, we would like to inform you about the types of your personal data (hereinafter also referred to as “data” for short) that we process, for what purposes and to what extent. The privacy policy applies to all processing of personal data carried out by us, both in the context of providing our services and in particular on our websites, mobile, as well as within external online presences, such as our social media profiles (hereinafter collectively referred to as “Online Offer”).

The terms used are not gender-specific.

State: 01.04.2022

Contents overview

Responsible person

Claude Junang, Managing Director / Afrosmartshop
Calwer Straße 8/1
75395, Ostelsheim
Germany

E-Mail address: info@afrosmartshop.com

Phone: +49 7033 4064037

Contact Data Protection Officer

Afrosmartshop has not employed a data protection officer (DPO).
However, if you have suspicions that your data is not being handled appropriately or is not adequately protected, believe that your personal data has been misused, or believe that Afrosmartshop is not processing your personal data properly, you can write to dpo@afrosmartshop.com contact our team.

Overview of processing

The following overview summarizes the types of data processed and the purposes of their processing, and refers to the data subjects.

Types of data processed

  • Inventory data (e.g. names, addresses).
  • Content data (e.g. entries in online forms).
  • Contact data (e.g. e-mail, telephone numbers).
  • Meta/communication data (e.g. device information, IP addresses).
  • Usage data (e.g. web pages visited, interest in content, access times).
  • Location data (information about the geographical position of a device or a person).
  • Contract data (e.g., subject of contract, term, customer category).
  • Payment data (e.g. bank details, invoices, payment history).

Categories of data subjects

  • Business and contractual partners.
  • Interested parties.
  • Communication partners.
  • Customers.
  • Users (e.g. website visitors, users of online services).

Purposes of processing

  • Assessment of creditworthiness and creditworthiness.
  • Providing our online services and user experience.
  • Visit action evaluation.
  • Office and organization procedures.
  • Cross-device tracking (cross-device processing of user data for marketing purposes).
  • Direct marketing (e.g., via email or postal mail).
  • Interest-based and behavioral marketing.
  • Contact requests and communication.
  • Conversion measurement (measuring the effectiveness of marketing efforts).
  • Profiling (creating user profiles).
  • Remarketing.
  • Range measurement (e.g. access statistics, recognition of returning visitors).
  • Security measures.
  • Tracking (e.g. interest / behavioral profiling, use of cookies).
  • Provision of contractual services and customer service.
  • Managing and responding to requests.
  • Targeting (determination of target groups relevant for marketing purposes or other output of content).

Automated decisions on a case-by-case basis

  • Credit information (decision based on a credit check).

Relevant legal bases

In the following, we share the legal bases of the General Data Protection Regulation (GDPR) on the basis of which we process personal data. Please note that in addition to the regulations of the GDPR, the national data protection regulations in your or our country of residence and domicile may apply. Furthermore, should more specific legal bases be relevant in individual cases, we will inform you of these in the privacy policy.

  • Consent (Art. 6 para. 1 p. 1 lit. a. GDPR) – The data subject has given his or her consent to the processing of personal data concerning him or her for one or more specific purposes.
  • Contractual performance and pre-contractual requests (Art. 6 para. 1 p. 1 lit. b. GDPR) – Processing is necessary for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures carried out at the data subject’s request.
  • Legal obligation (Art. 6 para. 1 p. 1 lit. c. GDPR) – Processing is necessary for compliance with a legal obligation to which the controller is subject.
  • Rightful interests (Art. 6 para. 1 p. 1 lit. f. GDPR) – Processing is necessary for the purposes of protecting the legitimate interests of the controller or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.

Security measures

We take appropriate technical and organizational measures in accordance with the law, taking into account the state of the art, the costs of implementation and the nature, scope, circumstances and purposes of the processing, as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, in order to ensure a level of protection appropriate to the risk.

The measures include, in particular, securing the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as the access, input, transfer, ensuring availability and their separation. Furthermore, we have established procedures to ensure the exercise of data subjects’ rights, the deletion of data, and responses to data compromise. Furthermore, we already take the protection of personal data into account during the development or selection of hardware, software as well as procedures in accordance with the principle of data protection, through technology design and through data protection-friendly default settings.

SSL encryption (https): To protect your data transmitted via our online offer, we use SSL encryption. You can recognize such encrypted connections by the prefix https:// in the address bar of your browser.

Transmission and disclosure of personal data

In the course of our processing of personal data, it happens that the data are transmitted to or disclosed to other entities, companies, legally independent organizational units or persons. Recipients of this data may include, for example, payment institutions in the context of payment transactions, service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such cases, we comply with the legal requirements and, in particular, conclude appropriate contracts or agreements that serve to protect your data with the recipients of your data.

Data processing in third countries

If we process data in a third country (i.e., outside the European Union (EU), the European Economic Area (EEA)) or the processing takes place in the context of the use of third-party services or the disclosure or transfer of data to other persons, entities or companies, this will only be done in accordance with the legal requirements.

Subject to express consent or contractually or legally required transfer, we process or allow the data to be processed only in third countries with a recognized level of data protection, contractual obligation by so-called standard protection clauses of the EU Commission, in the presence of certifications or binding internal data protection regulations (Art. 44 to 49 GDPR, information page of the EU Commission: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_de ).

Use of cookies

Cookies are small text files, or other memory tags, that store information on terminal devices and read information from terminal devices. E.g. to store the login status in a user account, a shopping cart content in an e-shop, the content accessed or used functions of an online offer. Cookies can further be used for various purposes, e.g. for purposes of functionality, security and comfort of online offers as well as the creation of analyses of visitor flows.

Notes on consent: We use cookies in accordance with the statutory provisions. Therefore, we obtain prior consent from users, except where this is not required by law. In particular, consent is not required if the storage and reading of information, including cookies, are absolutely necessary to provide the user with a telemedia service (i.e. our online offer) expressly requested by them. The revocable consent will be clearly communicated to the users and will contain the information about the respective cookie usage.

Notes on legal bases under data protection law: On which legal basis under data protection law we process users’ personal data using cookies depends on whether we ask users for consent. If users consent, the legal basis for the processing of your data is the declared consent. Otherwise, the data processed with the help of cookies is processed on the basis of our legitimate interests (e.g. in a business operation of our online offer and improvement of its usability) or, if this is done in the context of the fulfillment of our contractual obligations, if the use of cookies is necessary to fulfill our contractual obligations. For what purposes the cookies are processed by us, we clarify in the course of this privacy policy or in the context of our consent and processing procedures.

Storage period: In terms of storage period, the following types of cookies are distinguished:

  • Temporary cookies (also: session cookies): Temporary cookies are deleted at the latest after a user has left an online offer and closed his end device (e.g. browser or mobile app).
  • Permanent cookies:Permanent cookies remain stored even after the terminal device is closed. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, the user data collected with the help of cookies can be used for reach measurement. Unless we provide users with explicit information about the type and storage duration of cookies (e.g., as part of obtaining consent), users should assume that cookies are permanent and that the storage period can be up to two years.

General information on revocation and objection (opt-out): Depending on whether the processing is based on consent or legal permission, you have the option at any time to revoke any consent given or to object to the processing of your data by cookie technologies (collectively referred to as “opt-out”). You can initially declare your objection by means of your browser settings, e.g. by deactivating the use of cookies (whereby this may also restrict the functionality of our online offer). An objection to the use of cookies for online marketing purposes can also be declared by means of a variety of services, especially in the case of tracking, via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/. In addition, you can receive further objection instructions in the context of the information on the service providers and cookies used.

Processing of cookie data based on consent: We use a cookie consent management procedure, in the context of which the consent of users to the use of cookies, or the processing and providers mentioned in the cookie consent management procedure can be obtained and managed and revoked by users. Here, the declaration of consent is stored in order not to have to repeat its query and to be able to prove the consent in accordance with the legal obligation. The storage can take place on the server side and/or in a cookie (so-called opt-in cookie, or with the help of comparable technologies), in order to be able to assign the consent to a user or their device. Subject to individual information on the providers of cookie management services, the following information applies: The duration of the storage of consent can be up to two years. Here, a pseudonymous user identifier is formed and stored with the time of consent, information on the scope of consent (e.g., which categories of cookies and/or service providers) as well as the browser, system and end device used.

Cookie settings/ Cookie Opposition options:

Commercial and business services

We process data of our contractual and business partners, e.g. customers and prospective customers (collectively referred to as “contractual partners”) in the context of contractual and comparable legal relationships as well as related measures and in the context of communication with contractual partners (or pre-contractual), e.g. to answer inquiries.

We process this data to fulfill our contractual obligations, to secure our rights and for the purposes of the administrative tasks associated with this information as well as for business organization. Within the framework of applicable law, we only disclose the data of contractual partners to third parties to the extent that this is necessary for the aforementioned purposes or for the fulfillment of legal obligations or with the consent of the data subjects (e.g. to participating telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). Contractual partners will be informed about further forms of processing, e.g. for marketing purposes, within the scope of this data protection declaration.

We inform the contractual partners which data is required for the aforementioned purposes before or during data collection, e.g. in online forms, by means of special marking (e.g. colors) or symbols (e.g. asterisks or similar), or in person.

We delete the data after the expiry of legal warranty and comparable obligations, i.e., generally after 4 years, unless the data is stored in a customer account, e.g., as long as it must be retained for legal archiving reasons (e.g., for tax purposes generally 10 years). We delete data disclosed to us by the contractual partner as part of an order in accordance with the specifications of the order, generally after the end of the order.

Insofar as we use third-party providers or platforms to provide our services, the terms and conditions and data protection notices of the respective third-party providers or platforms apply in the relationship between the users and the providers.

Customer account: Contractual partners can create an account within our online offer (e.g. customer or user account, in short “customer account”). If registration of a customer account is required, contractual partners will be informed of this as well as of the information required for registration. Customer accounts are not public and cannot be indexed by search engines. In the course of registration and subsequent logins and use of the customer account, we store the IP addresses of the customers together with the access times in order to be able to prove registration and prevent any misuse of the customer account.

If customers have terminated their customer account, the data relating to the customer account will be deleted, unless their retention is required for legal reasons. It is the responsibility of customers to back up their data when their customer account is terminated.

Economic analyses and market research: For business reasons and in order to be able to recognize market trends, wishes of contractual partners and users, we analyze the data available to us on business transactions, contracts, inquiries, etc., whereby contractual partners, interested parties, customers, visitors and users of our online offer may fall into the group of persons concerned.

The analyses are carried out for the purpose of business evaluations, marketing and market research (e.g. to determine customer groups with different characteristics). In doing so, we may, if available, take into account the profiles of registered users together with their details, e.g. on services used. The analyses serve us alone and are not disclosed externally, unless they are anonymous analyses with summarized, i.e. anonymized values. Furthermore, we take into account the privacy of users and process the data for analysis purposes as pseudonymously as possible and, if feasible, anonymously (e.g. as summarized data).

Shop and e-commerce: We process the data of our customers to enable them to select, purchase or order the selected products, goods and related services, as well as their payment and delivery or execution. If necessary for the execution of an order, we use service providers, in particular postal, forwarding and shipping companies, to carry out the delivery, or execution to our customers. For the processing of payment transactions, we use the services of banks and payment service providers. The required information is identified as such in the context of the order or comparable acquisition process and includes the information needed for delivery, or provision and billing, as well as contact information, so that any consultation can be held.

  • Types of data processed: Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. e-mail, telephone numbers), contract data (e.g. subject matter of contract, term, customer category), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People concerned: Interested parties, business and contractual partners, customers.
  • Purposes of processing: Providing contractual services and customer service, contact requests and communications, office and organizational procedures, managing and responding to requests, security measures, visit action evaluation, interest-based and behavioral marketing, profiling (creating user profiles).
  • Legal basis: Contract performance and pre-contractual requests (Art. 6 para 1 p. 1 lit. b. GDPR), Legal obligation (Art. 6 para 1 p. 1 lit. c. GDPR), Legitimate interests (Art. 6 para 1 p. 1 lit. f. GDPR).

Payment Service Provider

In the context of contractual and other legal relationships, due to legal obligations or otherwise on the basis of our legitimate interests, we offer data subjects efficient and secure payment options and use other payment service providers for this purpose in addition to banks and credit institutions (collectively, “payment service providers”).

The data processed by the payment service providers includes inventory data, such as the name and address, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as the contract, total and recipient-related information. The information is required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored with them. I.e., we do not receive any account or credit card related information, but only information with confirmation or negative information of the payment. Under certain circumstances, the payment service providers transmit the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard, we refer to the terms and conditions and data protection information of the payment service providers.

For payment transactions, the terms and conditions and data protection notices of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We refer to these likewise for the purpose of further information and assertion of revocation, information and other data subject rights.

  • Types of data processed: Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contract data (e.g. subject matter of contract, term, customer category), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People concerned: customers, prospective customers.
  • Purposes of processing: Provision of contractual services and customer service.
  • Legal basis: Contract performance and pre-contractual requests (Art. 6 para 1 p. 1 lit. b. GDPR), Legitimate interests (Art. 6 para 1 p. 1 lit. f. GDPR).

Services used and service providers:

Credit check

Insofar as we enter into advance performance or comparable economic risks (e.g. when ordering on account), we reserve the right to obtain identity and credit information for the purpose of assessing the credit risk on the basis of mathematical-statistical methods of service companies specializing in this (credit agencies) to protect the legitimate interests.

We process the information received from the credit agencies on the statistical probability of a payment default within the framework of an appropriate discretionary decision on the establishment, implementation and termination of the contractual relationship. We reserve the right to refuse payment on account or other advance performance in the event of a negative result of the credit check.

In accordance with Art. 22 GDPR, the decision as to whether we provide advance performance is made solely on the basis of an automated decision in the individual case, which is made by our software on the basis of the information from the credit agency.

If we obtain explicit consent from contractual partners, the legal basis for the credit rating information and the transmission of the customer’s data to the credit agencies is the consent. If no consent is obtained, the credit information is provided on the basis of our legitimate interests in the default security of our payment claims.

  • Types of data processed: Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. e-mail, telephone numbers), contract data (e.g. subject of contract, term, customer category).
  • People concerned: customers, prospects.
  • Purposes of processing: Assessment of creditworthiness and creditworthiness.
  • Legal basis: Consent (Art. 6 para 1 p. 1 lit. a. GDPR), Legitimate Interests (Art. 6 para 1 p. 1 lit. f. GDPR).
  • Automated decisions in individual cases: credit information (decision based on a credit check).

Services used and service providers:

Provision of online services and web hosting

In order to provide our Online Offer securely and efficiently, we use the services of one or more web hosting providers from whose servers (or servers managed by them) the Online Offer can be accessed. For these purposes, we may use infrastructure and platform services, computing capacity, storage space and database services, as well as security services and technical maintenance services.

The data processed as part of the provision of the hosting offer may include all information relating to the users of our online offer, which is generated as part of the use and communication. This regularly includes the IP address, which is necessary to be able to deliver the contents of online offers to browsers, and all entries made within our online offer or from websites.

Email sending and hosting: The web hosting services we use also include the sending, receiving and storage of e-mails. For these purposes, the addresses of the recipients and senders as well as further information regarding the e-mail dispatch (e.g. the providers involved) and the contents of the respective e-mails are processed. The aforementioned data may also be processed for SPAM detection purposes. Please note that e-mails are generally not sent encrypted on the Internet. As a rule, e-mails are encrypted in transit, but (unless a so-called end-to-end encryption method is used) not on the servers from which they are sent and received. We can therefore not assume any responsibility for the transmission path of the e-mails between the sender and the reception on our server.

Collection of access data and log files: We ourselves (or our web hosting provider) collect data on each access to the server (so-called server log files). The server log files may include the address and name of the web pages and files accessed, date and time of access, data volumes transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider.

The server log files may be used on the one hand for security purposes, e.g. to prevent server overload (especially in the event of abusive attacks, so-called DDoS attacks) and on the other hand to ensure the utilization of the servers and their stability.

  • Types of data processed: Content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People Concerned: users (e.g., website visitors, users of online services).
  • Legal basis: Legitimate interests (Art. 6 para 1 p. 1 lit. f. GDPR).

When contacting us (for example, by contact form, e-mail, telephone or via social media), the information of the requesting persons is processed to the extent necessary to respond to the contact requests and any requested action.

The response to the contact requests in the context of contractual or pre-contractual relationships is carried out to fulfill our contractual obligations or to respond to (pre)contractual requests and otherwise on the basis of legitimate interests in responding to the requests.

  • Types of data processed: Inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People concerned: communication partners, interested parties.
  • Purposes of processing: contact requests and communication, management and response to requests.
  • Legal basis: Contract performance and pre-contractual requests (Art. 6 para 1 p. 1 lit. b. GDPR), Legitimate interests (Art. 6 para 1 p. 1 lit. f. GDPR).

Services used and service providers:

Newsletters and electronic notifications

We send newsletters, e-mails and other electronic notifications (hereinafter “newsletter”) only with the consent of the recipients or a legal permission. If, in the context of a registration for the newsletter, its contents are specifically circumscribed, they are decisive for the consent of the users. Otherwise, our newsletters contain information about our services and us.

In order to subscribe to our newsletters, it is generally sufficient to provide your e-mail address. However, we may ask you to provide a name, for the purpose of personal address in the newsletter, or further information, if this is necessary for the purposes of the newsletter.

Double-Opt-In-Procedure: The registration for our newsletter takes place in principle in a so-called double-opt-in procedure. That is, you will receive an e-mail after registration, in which you are asked to confirm your registration. This confirmation is necessary so that no one can register with other e-mail addresses. The registrations for the newsletter are logged in order to be able to prove the registration process according to the legal requirements. This includes the storage of the registration and confirmation time as well as the IP address. Likewise, changes to your data stored with the dispatch service provider are logged.

Deletion and restriction of processing: We may store the unsubscribed email addresses for up to three years based on our legitimate interests before deleting them to be able to prove consent formerly given. The processing of this data will be limited to the purpose of a possible defense against claims. An individual request for deletion is possible at any time, provided that the former existence of consent is confirmed at the same time. In the event of obligations to permanently observe objections, we reserve the right to store the e-mail address in a blacklist for this purpose alone.

The logging of the registration process takes place on the basis of our legitimate interests for the purpose of proving its proper course. Insofar as we commission a service provider with the dispatch of e-mails, this is done on the basis of our legitimate interests in an efficient and secure dispatch system.

Notes on legal bases: The dispatch of newsletters is based on the consent of the recipients or, if consent is not required, on the basis of our legitimate interests in direct marketing, if and to the extent that this is permitted by law, e.g. in the case of existing customer advertising. Insofar as we commission a service provider to send e-mails, this is done on the basis of our legitimate interests. The registration process is recorded on the basis of our legitimate interests to prove that it was carried out in accordance with the law.

Contents: Information about us, our services, promotions and offers.

Analysis and performance measurement: The newsletters contain a so-called “web beacon”, i.e., a pixel-sized file that is retrieved from our server when the newsletter is opened, or, if we use a shipping service provider, from its server. In the course of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of the retrieval, are initially collected.

This information is used for the technical improvement of our newsletter based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined with the help of the IP address) or the access times. This analysis also includes determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can indeed be assigned to individual newsletter recipients. However, it is neither our intention nor, if used, that of the dispatch service provider to observe individual users. Rather, the evaluations serve us to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

The evaluation of the newsletter and the measurement of success are carried out, subject to the express consent of the users, on the basis of our legitimate interests for the purpose of using a user-friendly as well as secure newsletter system, which serves both our business interests and meets the expectations of the users.

Unfortunately, a separate revocation of the performance measurement is not possible, in this case the entire newsletter subscription must be cancelled, or it must be contradicted.

  • Types of data processed: Inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), meta/communication data (e.g. device information, IP addresses), usage data (e.g. websites visited, interest in content, access times).
  • People concerned: communication partners.
  • Purposes of processing: Direct marketing (eg by e-mail or postal).
  • Legal basis: Consent (Art. 6 para. 1 p. 1 lit. a. GDPR), Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).
  • Opposition (Opt-Out): You can cancel the receipt of our newsletter at any time, i.e. revoke your consent, or object to further receipt. A link to cancel the newsletter you will find either at the end of each newsletter or can otherwise use one of the above contact options, preferably e-mail, for this purpose.

Services used and service providers:

Web analytics, monitoring and optimization

Web analytics (also referred to as “reach measurement”) is used to evaluate the flow of visitors to our online offering and may include behavior, interests, or demographic information about visitors, such as age or gender, as pseudonymous values. With the help of reach analysis, we can recognize, for example, at what time our online offer or its functions or content are most frequently used or invite re-use. Likewise, we can understand which areas need optimization.

In addition to web analysis, we may also use test procedures, for example, to test and optimize different versions of our online offering or its components.

For these purposes, so-called user profiles may be created and stored in a file (so-called “cookie”) or similar procedures may be used with the same purpose. This information may include, for example, content viewed, web pages visited and elements used there and technical information such as the browser used, the computer system used and information on usage times. If users have consented to the collection of their location data, this may also be processed, depending on the provider.

The IP addresses of users are also stored. However, we use an IP masking procedure (i.e., pseudonymization by shortening the IP address) to protect users. Generally, in the context of web analysis, A/B testing and optimization, no clear data of the users (such as e-mail addresses or names) are stored, but pseudonyms. This means that we, as well as the providers of the software used, do not know the actual identity of the users, but only the information stored in their profiles for the purposes of the respective procedures.

Notes on legal bases: Insofar as we ask users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, users’ data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and recipient-friendly services). In this context, we would also like to refer you to the information on the use of cookies in this privacy policy.

  • Types of data processed: Usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People Concerned: users (e.g., website visitors, users of online services).
  • Purposes of processing: Reach measurement (e.g. access statistics, recognition of returning visitors), tracking (e.g. interest/behavior-based profiling, use of cookies), visit action evaluation, profiling (creation of user profiles).
  • Security measures: IP masking (pseudonymization of the IP address).
  • Legal basis: Consent (Art. 6 para. 1 p. 1 lit. a. GDPR), Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).

Services used and service providers:

Online marketing

We process personal data for online marketing purposes, which may include, in particular, the marketing of advertising space or display of promotional and other content (collectively, “content”) based on potential user interests and the measurement of its effectiveness.

For these purposes, so-called user profiles are created and stored in a file (so-called “cookie”) or similar procedures are used, by means of which the information about the user relevant to the presentation of the aforementioned content is stored. This information may include, for example, content viewed, websites visited, online networks used, but also communication partners and technical information such as the browser used, the computer system used and information on usage times. If users have consented to the collection of their location data, this may also be processed.

The IP addresses of users are also stored. However, we use available IP masking procedures (i.e., pseudonymization by shortening the IP address) to protect users. In general, no clear user data (such as e-mail addresses or names) is stored as part of the online marketing process, but pseudonyms. This means that we, as well as the providers of the online marketing procedures, do not know the actual identity of the users, but only the information stored in their profiles.

The information in the profiles is usually stored in the cookies or by means of similar procedures. These cookies can later generally be read on other websites that use the same online marketing procedure and analyzed for the purpose of displaying content as well as supplemented with further data and stored on the server of the online marketing procedure provider.

Exceptionally, clear data can be assigned to the profiles. This is the case if, for example, the users are members of a social network whose online marketing procedure we use and the network links the profiles of the users with the aforementioned data. We ask to note that users may make additional arrangements with the providers, e.g., by giving consent as part of the registration process.

In principle, we only receive access to summarized information about the success of our advertisements. However, in the context of so-called conversion measurements, we can check which of our online marketing processes have led to a so-called conversion, i.e., for example, to a conclusion of a contract with us. The conversion measurement is used solely to analyze the success of our marketing measures.

Unless otherwise stated, we ask you to assume that cookies used will be stored for a period of two years.

Notes on legal bases: Insofar as we ask users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, users’ data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and recipient-friendly services). In this context, we would also like to refer you to the information on the use of cookies in this privacy policy.

  • Types of data processed: Usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses), location data (information about the geographical position of a device or a person).
  • People concerned: users (e.g. website visitors, users of online services), interested parties.
  • Purposes of processing: Tracking (e.g., interest/behavioral profiling, use of cookies), remarketing, visit action evaluation, interest-based and behavioral marketing, profiling (creation of user profiles), conversion measurement (measurement of the effectiveness of marketing measures), reach measurement (e.g.. e.g. access statistics, recognition of returning visitors), target group formation (determination of target groups relevant for marketing purposes or other output of content), cross-device tracking (cross-device processing of user data for marketing purposes)
  • Security measures: IP masking (pseudonymization of the IP address).
  • Legal basis: Consent (Art. 6 para. 1 p. 1 lit. a. GDPR), Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).
  • Opposition (Opt-Out): We refer to the data protection notices of the respective providers and the objection options given to the providers (so-called “Opt-Out”). If no explicit opt-out option has been specified, there is on the one hand the possibility that you disable cookies in the settings of your browser. However, this may restrict functions of our online offer. We therefore additionally recommend the following opt-out options, which are offered in summary for the respective areas:a) Europe: https://www.youronlinechoices.eu.
    b) Canada: https://www.youradchoices.ca/choices.
    c) USA: https://www.aboutads.info/choices.
    d) Inter-territory: https://optout.aboutads.info.

Services used and service providers:

  • Google Tag Manager: Google Tag Manager is a solution with which we can manage so-called website tags via an interface and thus integrate other services into our online offering (please refer to further details in this privacy policy). With the Tag Manager itself (which implements the tags), therefore, no profiles of users are created or cookies are stored, for example. Google only learns the IP address of the user, which is necessary to run the Google Tag Manager; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://marketingplatform.google.com; Privacy policy: https://policies.google.com/privacy; Order processing agreement: https://business.safety.google/adsprocessorterms; Other information: Types of processing as well as data processed: https://privacy.google.com/businesses/adsservices; Data processing terms and conditions for Google advertising products and standard contractual clauses for third country transfers of data: https://business.safety.google/adsprocessorterms.
  • Google Analytics: Reach measurement and web analytics; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://marketingplatform.google.com/intl/de/about/analytics/; Privacy policy: https://policies.google.com/privacy; Opt-out: Opt-out plugin: https://tools. google.com/dlpage/gaoptout?hl=en, Ad Display Settings: https://adssettings.google.com/authenticated; Order Processing Agreement: https://business.safety.google/adsprocessorterms/; Other Information: Types of processing as well as data processed: https://privacy.google.com/businesses/adsservices; Data processing terms for Google advertising products and standard contractual clauses for third country transfers of data: https://business.safety.google/adsprocessorterms.
  • Google Ads and Conversion Measurement: We use the online marketing method “Google Ads” to place ads on the Google advertising network (e.g., in search results, in videos, on web pages, etc.) so that they are displayed to users who have a presumed interest in the ads. Furthermore, we measure the conversion of the ads. However, we only learn the anonymous total number of users who clicked on our ad and were redirected to a page tagged with a so-called “conversion tracking tag”. However, we ourselves do not receive any information with which users can be identified; Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Website:https://marketingplatform.google.com; Privacy Policy:https://policies.google.com/privacy; Further Information: Types of processing as well as data processed:https://privacy.google.com/businesses/adsservices; Google Advertising Products Data Processing Terms: Information on Services Data Processing Terms and Conditions between Controllers and Standard Contractual Clauses for Third Country Transfers of Data: https://business.safety.google/adscontrollerterms.
  • Google Ad Manager: We use the “Google Marketing Platform” (and services such as “Google Ad Manager”) to place ads on the Google advertising network (e.g., in search results, in videos, on web pages, etc.). The Google Marketing Platform is characterized by the fact that ads are displayed in real time based on presumed user interests. This allows us to display ads for and within our online offering in a more targeted manner to present users only with ads that potentially match their interests. If, for example, a user is shown ads for products in which he or she was interested on other online offers, this is referred to as “remarketing”; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://marketingplatform.google.com; Privacy policy: https://policies.google.com/privacy; Further information: Types of processing as well as data processed: https://privacy.google.com/businesses/adsservices; Google Advertising Products Data Processing Terms: Information on Services Data Processing Terms between Controllers and Standard Contractual Clauses for Third Country Transfers of Data: https://business.safety.google/adscontrollerterms; where Google acts as a processor, Data Processing Terms for Google Advertising Products and Standard Contractual Clauses for Third Country Transfers of Data: https://business.safety.google/adsprocessorterms.
  • Facebook pixel and targeting (Custom Audiences): With the help of the Facebook pixel (or comparable functions, for the transmission of event data or contact information by means of interfaces in apps), it is possible for Facebook, on the one hand, to determine the visitors to our online offer as a target group for the display of ads (so-called “Facebook ads”). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those users on Facebook and within the services of partners cooperating with Facebook (so-called “Audience Network” https://www.facebook.com/audiencenetwork/ ) who have also shown an interest in our online offer or who have certain characteristics (e.g. interest in certain topics or products that are evident from the websites visited) that we transmit to Facebook (so-called “Custom Audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Facebook pixel, we can further track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called “conversion measurement”); service provider: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Website: https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy; Standard Contractual Clauses (ensuring level of data protection in case of processing in third countries): The “Facebook EU Data Transfer Addendum” (https://www.facebook.com/legal/EU_data_transfer_addendum) applies in the case of commissioned processing by Facebook as the basis for the processing of event data of EU citizens in the USA and the inclusion in the “Platform Terms of Use of Facebook” (https://developers.facebook.com/terms) with regard to the autonomous processing of event data by Facebook in the context of ad placement; Further information: “Data Processing Terms and Conditions” (https://www.facebook.com/legal/terms/dataprocessing/update) apply with regard to event data that Facebook processes on behalf to provide reporting and analytics to companies; Furthermore, the “Controller Addendum” applies as an agreement on joint responsibility (Art. 26 (1) p. 3 GDPR), which is relevant in the case of the autonomous processing of event data by Facebook for purposes of targeting as well as improving and securing Facebook products.

Presence on social networks (social media)

We maintain online presences within social networks and process user data in this context in order to communicate with users active there or to offer information about us.

We would like to point out that user data may be processed outside the European Union. This may result in risks for the users because, for example, it could make it more difficult to enforce the rights of the users.

Furthermore, user data is usually processed within social networks for market research and advertising purposes. For example, usage profiles can be created based on the usage behavior and resulting interests of the users. The usage profiles can in turn be used, for example, to place advertisements within and outside the networks that presumably correspond to the interests of the users. For these purposes, cookies are usually stored on the users’ computers, in which the usage behavior and interests of the users are stored. Furthermore, data independent of the devices used by the users may also be stored in the usage profiles (especially if the users are members of the respective platforms and are logged in to them).

For a detailed presentation of the respective forms of processing and the options to object (opt-out), we refer to the privacy statements and information provided by the operators of the respective networks.

In the case of requests for information and the assertion of data subject rights, we also point out that these can be asserted most effectively with the providers. Only the providers have access to the users’ data and can take appropriate measures and provide information directly. If you still need help, then you can contact us.

  • Types of data processed: Inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People Concerned: users (e.g., website visitors, users of online services).
  • Purposes of processing: contact requests and communication, tracking (e.g. interest/behavioral profiling, use of cookies), remarketing, reach measurement (e.g. access statistics, recognition of returning visitors).
  • Legal basis: Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).

Services used and service providers:

  • Instagram: Social network; service provider: Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA; website: https://www.instagram.com; Privacy Policy: https://instagram.com/about/legal/privacy.
  • Facebook pages: Profiles within the social network Facebook – We are jointly responsible with Facebook Ireland Ltd. for the collection (but not the further processing) of data from visitors to our Facebook page (so-called “fan page”). This data includes information about the types of content users view or interact with, or the actions they take (see under “Things You and Others Do and Provide” in the Facebook Data Policy: https://www. facebook.com/policy), as well as information about the devices users use (e.g., IP addresses, operating system, browser type, language settings, cookie data; see under “Device Information” in the Facebook Data Policy: https://www.facebook.com/policy). As explained in the Facebook Data Policy under “How do we use this information?”, Facebook also collects and uses information to provide analytics services, called “Page Insights,” to Page operators to provide them with insights about how people interact with their Pages and with content associated with them. We have entered into a special agreement with Facebook (“Page Insights Information,” https://www.facebook.com/legal/terms/page_controller_addendum), which regulates in particular which security measures Facebook must observe and in which Facebook has agreed to fulfill the rights of data subjects (i.e., users can, for example, provide information or make deletion requests directly to Facebook). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority), are not restricted by the agreements with Facebook. Further information can be found in the “Page Insights Information” (https://www.facebook.com/legal/terms/information_about_page_insights_data); Service Provider: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; website: https://www.facebook.com; privacy policy: https://www.facebook.com/about/privacy; standard contractual clauses (ensuring level of data protection in case of processing in third countries): https://www.facebook.com/legal/EU_data_transfer_addendum; further information: Shared Responsibility Agreement: https://www.facebook.com/legal/terms/information_about_page_insights_data.
  • LinkedIn: Social network; Service provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland; Website: https://www.linkedin.com; privacy policy: https://www.linkedin.com/legal/privacy-policy; standard contractual clauses (ensuring level of data protection for processing in third countries): https://legal.linkedin.com/dpa; Opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out; Order processing contract: https://legal.linkedin.com/dpa.
  • Twitter: Social network; service provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland, parent company: Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; Privacy Policy: https://twitter.com/privacy, (Settings: https://twitter.com/personalization).
  • YouTube: Social network and video platform; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Privacy policy: https://policies.google.com/privacy; Opt-out: https://adssettings.google.com/authenticated.
  • Xing: Social network; service provider: XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany; website: https://www.xing.de; Privacy policy: https://privacy.xing.com/de/datenschutzerklaerung.

Plugins and embedded functions and content

We incorporate into our online offering functional and content elements that are obtained from the servers of their respective providers (hereinafter referred to as “third-party providers”). These can be, for example, graphics, videos or social media buttons as well as posts (hereinafter uniformly referred to as “content”).

The integration always requires that the third-party providers of this content process the IP address of the user, since without the IP address they could not send the content to their browser. The IP address is thus required for the display of this content or functionality. We strive to use only such content whose respective providers use the IP address only for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to analyze information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offer as well as be linked to such information from other sources.

Notes on legal bases: Insofar as we ask users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, users’ data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and recipient-friendly services). In this context, we would also like to refer you to the information on the use of cookies in this privacy policy.

  • Types of data processed: Usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses), location data (information on the geographical position of a device or a person), content data (e.g. entries in online forms), inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers).
  • People concerned: users (e.g. website visitors, users of online services), communication partners.
  • Purposes of processing: Provision of our online offer and user experience, provision of contractual services and customer service, contact requests and communication, tracking (e.g. interest/behavioral profiling, use of cookies), interest-based and behavioral marketing, profiling (creation of user profiles), security measures, management and response to requests.
  • Legal basis: Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR), consent (Art. 6 para. 1 p. 1 lit. a. GDPR), contract performance and pre-contractual requests (Art. 6 para. 1 p. 1 lit. b. GDPR).

Services used and service providers:

  • Facebook Plugins and Content: Facebook social plugins and content – This may include, for example, content such as images, videos or texts and buttons with which users can share content of this online offer within Facebook. The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/ – We are jointly with Facebook Ireland Ltd. for the collection or receipt in the course of a transmission (but not the further processing) of “event data” that Facebook collects or receives in the course of a transmission by means of the Facebook social plugins (and content embedding features) running on our Online Offer for the following purposes: a) display of content as well as advertising information that corresponds to the presumed interests of users; b) delivery of commercial and transactional messages (e. g. e.g., targeting users via Facebook Messenger); c) improving ad delivery and personalization of features and content (e.g., improving the detection of which content or advertising information presumably matches users’ interests). We have entered into a specific agreement with Facebook (“Responsible Party Addendum,” https://www.facebook.com/legal/controller_addendum), which specifically addresses what security measures Facebook must observe (https://www.facebook.com/legal/terms/data_security_terms) and in which Facebook has agreed to comply with data subject rights (i.e., users can, for example, provide information or make deletion requests directly to Facebook). Note: When Facebook provides us with metrics, analytics, and reports (which are aggregated, i.e., do not receive information about individual users and are anonymous to us), this processing is not done under shared responsibility, but rather under a data processing agreement (“Data Processing Terms “, https://www.facebook.com/legal/terms/dataprocessing) , the “Data Security Terms and Conditions” (https://www.facebook.com/legal/terms/data_security_terms), and with respect to processing in the U.S. based on standard contractual clauses (“Facebook EU Data Transfer Addendum, https://www.facebook.com/legal/EU_data_transfer_addendum). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority), are not restricted by the agreements with Facebook; service provider: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Website: https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy.
  • Google Fonts: We integrate the fonts (“Google Fonts”) of the provider Google, whereby the user data is used solely for the purpose of displaying the fonts in the user’s browser. The integration is based on our legitimate interests in a technically secure, maintenance-free and efficient use of fonts, their uniform presentation and taking into account possible licensing restrictions for their integration; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://fonts.google.com/; Privacy Policy: https://policies.google.com/privacy.
  • Google Maps: We integrate the maps of the service “Google Maps” of the provider Google. The processed data may include, in particular, IP addresses and location data of users, which, however, are not collected without their consent (usually executed in the context of the settings of their mobile devices); service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://cloud.google.com/maps-platform; Privacy policy: https://policies.google.com/privacy; Opt-out: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, Ad display settings: https://adssettings.google.com/authenticated.
  • reCAPTCHA: We include the function “reCAPTCHA” to be able to recognize whether entries (e.g. in online forms) are made by humans and not by automatically acting machines (so-called “bots”). The data processed may include IP addresses, information on operating systems, devices or browsers used, language settings, location, mouse movements, keyboard strokes, time spent on websites, previously visited websites, interactions with ReCaptcha on other websites, possibly cookies as well as results of manual recognition processes (e.g. answering questions asked or selecting objects in images); Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://www.google.com/recaptcha/; Privacy policy: https://policies.google.com/privacy; Opt-out: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, Ad display settings: https://adssettings.google.com/authenticated.
  • Twitter plugins and content: Twitter plugins and buttons – This may include, for example, content such as images, videos or text and buttons with which users can share content of this online offer within Twitter; service provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland, Parent Company: Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; Website:https://twitter.com/de; Privacy Policy:https://twitter.com/privacy, (Settings: https://twitter.com/personalization).
  • YouTube videos: video content; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Website:https://www.youtube.com; Privacy Policy:https://policies.google.com/privacy; Opt-out: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de; ad display settings: https://adssettings.google.com/authenticated.
  • Vimeo: video content; service provider: Vimeo Inc, Attention: Legal Department, 555 West 18th Street New York, New York 10011, USA; Website: https://vimeo.com; Privacy Policy: https://vimeo.com/privacy; Opt-Out: Please note that Vimeo may use Google Analytics and refer to its privacy policy (https://policies. google.com/privacy) as well as the opt-out options for Google Analytics (https://tools.google.com/dlpage/gaoptout?hl=de) or Google’s settings for data use for marketing purposes (https://adssettings.google.com/).

Deletion of data

The data processed by us will be deleted in accordance with legal requirements as soon as their consents permitted for processing are revoked or other permissions cease to apply (for example, if the purpose of processing this data has ceased to apply or it is not necessary for the purpose).

To delete your data from our apps, please go the settings page from the application and at the bottom, press on to “Delete Account”. you will be prompt to confirm the deletion by entering “PERMANENTLY DELETE” to confirm your account deletion.
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Deleting your account removes personal information from our database.
Deleting your account will unsubscribe you from all mailings lists at Afrosmartshop.com.

If the data are not deleted because they are required for other and legally permissible purposes, their processing will be limited to these purposes. I.e., the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for reasons of commercial or tax law or whose storage is necessary for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person.

Further information on the deletion of personal data can further be provided in the context of the individual data protection notices of this privacy policy.

Change and update privacy policy

We ask you to regularly inform yourself about the content of our privacy policy. We will adapt the privacy statement as soon as the changes in the data processing activities we carry out make this necessary. We will inform you as soon as the changes require an act of cooperation on your part (e.g. consent) or other individual notification.

If we provide addresses and contact information of companies and organizations in this privacy statement, please note that the addresses may change over time and please check the information before contacting us.

Rights of the persons concerned

As a data subject, you are entitled to various rights under the GDPR, arising in particular from Articles 15 to 21 of the GDPR:

  • Right of objection: you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions. If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.
  • Right of revocation for consents: You have the right to revoke granted consents at any time.
  • Right of access: You have the right to request confirmation as to whether data in question is being processed and to information about this data, as well as further information and a copy of the data in accordance with legal requirements.
  • Right to rectification: You have the right, in accordance with the law, to request that the data concerning you be completed or that inaccurate data concerning you be rectified.
  • Right to erasure and restriction of processing: You have, in accordance with the law, the right to request that data concerning you be erased without undue delay, or alternatively, in accordance with the law, to request restriction of the processing of the data.
  • Right to data portability: You have the right to receive data relating to you, which you have provided to us, in a structured, common and machine-readable format in accordance with the legal requirements, or to demand its transfer to another responsible party.
  • Complaint to supervisory authority: You also have the right, in accordance with the law, to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.

Definitions of terms

This section provides you with an overview of the terms used in this Privacy Policy. Many of the terms are taken from the law and defined primarily in Article 4 of the GDPR. The legal definitions are binding. The following explanations, on the other hand, are primarily intended to aid understanding. The terms are sorted alphabetically.

  • Visit action evaluation: “Visit action evaluation” (English “conversion tracking”) refers to a procedure with which the effectiveness of marketing measures can be determined. For this purpose, a cookie is usually stored on the users’ devices within the websites on which the marketing measures take place and then retrieved again on the target website. For example, this allows us to track whether the ads we have placed on other websites have been successful).
  • Credit information: Automated decisions are based on automatic data processing without human intervention (for example, in the case of an automatic rejection of a purchase on account, an online credit application or an online application process without any human intervention. Such automated decisions are only allowed under Art. 22 GDPR if data subjects consent, if they are necessary for the performance of a contract, or if national laws allow such decisions.
  • Cross-device tracking: Cross-device tracking is a form of tracking in which users’ behavioral and interest information is collected across devices in so-called profiles by assigning users to an online identifier. This allows user information to be analyzed for marketing purposes, irrespective of the browsers or devices used (e.g. cell phones or desktop computers). For most providers, the online identifier is not linked to clear data, such as names, postal addresses or e-mail addresses.
  • IP masking: “IP masking” is a method in which the last octet, i.e., the last two numbers of an IP address, is deleted so that the IP address can no longer be used to uniquely identify a person. Therefore, IP masking is a means of pseudonymizing processing methods, especially in online marketing
  • Interest-based and behavioral marketing: We speak of interest-based and/or behavioral marketing when potential interests of users in ads and other content are predetermined as precisely as possible. This is done on the basis of information about their previous behavior (eg visiting certain websites and stay on them, buying behavior or interaction with other users), which are stored in a so-called profile. Cookies are usually used for these purposes.
  • Conversion measurement: Conversion measurement is a procedure with which the effectiveness of marketing measures can be determined. For this purpose, a cookie is usually stored on the users’ devices within the websites on which the marketing measures take place and then retrieved again on the target website. For example, this allows us to track whether the ads we have placed on other websites have been successful.
  • Personal data: “Personal data” means any information relating to an identified or identifiable natural person (hereinafter “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (eg. e.g. cookie) or to one or more particular characteristics that are an expression of that natural person’s physical, physiological, genetic, mental, economic, cultural or social identity.
  • Profiling: “Profiling” is any form of automated processing of personal data that consists of using such personal data to analyze, evaluate or, in order to predict (e.g., the interests in certain content or the use of certain services), certain personal aspects relating to a natural person (depending on the type of profiling, this may include information concerning age, gender, location data and movement data, interaction with websites and their content, shopping behavior, social interactions with other people). e.g. interests in certain content or products, click behavior on a website or location). Cookies and web beacons are often used for profiling purposes.
  • Range measurement: Range measurement (also known as web analytics) is used to evaluate the flow of visitors to an online offering and may include the behavior or interests of visitors in certain information, such as content of web pages. With the help of reach analysis, website owners can see, for example, at what time visitors visit their website and what content they are interested in. This enables them, for example, to better adapt the content of the website to the needs of their visitors. For the purposes of reach analysis, pseudonymous cookies and web beacons are often used to recognize returning visitors and thus obtain more precise analyses of the use of an online offering.
  • Remarketing: One speaks of “remarketing” or “retargeting” when, for example, for advertising purposes, it is noted which products a user has been interested in on a website, in order to remind the user of these products on other websites, e.g. in advertisements.
  • Location data: Location data is created when a mobile device (or other device with the technical requirements of a location determination) connects to a radio cell, a WLAN or similar technical mediators and functions of location determination. Location data is used to indicate the geographically determinable position on earth at which the respective device is located. Location data can be used, for example, to display map functions or other information dependent on a location.
  • Tracking: One speaks of “tracking” when the behavior of users can be traced across several online offers. As a rule, with regard to the online offers used, behavioral and interest information is stored in cookies or on servers of the providers of the tracking technologies (so-called profiling). This information can subsequently be used, for example, to display advertisements to users that are likely to correspond to their interests.
  • Controller: A “controller” is the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data.
  • Processing: “Processing” means any operation or set of operations which is performed upon personal data, whether or not by automatic means. The term is broad and includes virtually any handling of data, be it collection, analysis, storage, transmission or deletion.
  • Target group formation: One speaks of target group formation (or “Custom Audiences”) when target groups are determined for advertising purposes, e.g. insertion of advertisements. For example, based on the interest of a user in certain products or topics on the Internet, it can be concluded that this user is interested in advertisements for similar products or the online store in which he viewed the products. In turn, we speak of “lookalike audiences” (or similar target groups) when the content deemed suitable is displayed to users whose profiles or interests presumably correspond to the users for whom the profiles were formed. For purposes of the formation of Custom Audiences and Lookalike Audiences are usually used cookies and web beacons.

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Seller policy

Afrosmartshop ist ein Afro-Marktplatz, auf dem Sie Ihre afrikanischen handgefertigten Waren, Lebensmittel und Bastelbedarf direkt an Käufer auf der ganzen Welt verkaufen können. Wir möchten sicherstellen, dass Sie und Ihre Käufer eine positive Erfahrung mit Afrosmartshop machen. Bitte lesen Sie weiter, um mehr über Ihre Rechte und die Erwartungen an Sie als Verkäufer zu erfahren.

Diese Richtlinie ist Teil unsererNutzungsbedingungen . Durch die Eröffnung eines Afrosmartshop-Shops stimmen Sie dieser Richtlinie und unseren Nutzungsbedingungen zu.

Wenn Sie diese grundlegenden Anforderungen berücksichtigen, sind Sie für den Erfolg im Afrosmartshop gerüstet.

Afrosmartshop ist ein Afro-Marktplatz. Käufer kommen hierher, um Artikel zu kaufen, die sie sonst nirgendwo finden. Alles, was im Afrosmartshop zum Verkauf angeboten wird, muss in erster Linie afrikanisch oder in Afrika hergestellt sein, ein afrikanisches Flair haben oder handgefertigte Gegenstände.

Handgefertigte Artikel sind Artikel, die von Ihnen, dem Verkäufer, hergestellt und / oder entworfen wurden.

Wenn Sie handgefertigte Gegenstände verkaufen, stimmen Sie zu, dass:

  • Alle handgefertigten Gegenstände werden von Ihnen hergestellt oder entworfen. Wenn Sie mit einem Produktionspartner arbeiten, müssen Sieoffen legen, dass die Produktionspartner in Ihren entsprechenden Angeboten.
  • Sie beschreiben genau jede Person, die an der Herstellung eines Artikels in Ihrem Geschäft beteiligt ist, in Ihrem Abschnitt „Info“.
  • Sie verwenden Ihre eigenen Fotos oder Videoinhalte – keine Fotos, künstlerischen Darstellungen oder Fotos, die von anderen Verkäufern oder Websites verwendet werden. Weitere Informationen zur Verwendung geeigneter Fotos finden Sie indiesem Hilfeartikel .

Wenn Sie personalisierte oder auf Bestellung gefertigte Artikel in der Kategorie Handgefertigt verkaufen, stimmen Sie zu, dass:

  • Alle Angebote können zu einem festgelegten Preis erworben werden.
  • Wenn Sie Fotos früherer Arbeiten mit Anpassungsoptionen (wie Farbauswahl) verwenden, die in der Liste enthalten sind, wird in Ihrer Beschreibung deutlich, dass die gezeigten Fotos nur Beispiele sind.

Bastelbedarf sind Werkzeuge, Zutaten oder Materialien, deren Hauptzweck darin besteht, einen Gegenstand oder einen besonderen Anlass herzustellen. Bastelbedarf kann handgefertigt, gewerblich oder vintage sein. Partybedarf kann auch als Bastelbedarf verkauft werden. Klicken Siehier, um mehr darüber zu erfahren, was als Bastelbedarf verkauft werden kann.

Wir empfehlen Ihnen, transparent darüber zu sein, wie Ihre Bastelbedarfsartikel hergestellt wurden und woher Ihre Materialien stammen. Sie können angeben, ob Ihre Artikel soziale oder ökologische Eigenschaften aufweisen, z. B.biologischoderrecycelt. Sie können auch den Herstellungsort auswählen. Erfahren Sie hier mehr./p>

Even if they otherwise meet our market criteria, prohibited items, services and items that violate our intellectual property policies may not be sold on the Afrosmartshop.

Resale is not permitted in the handmade category in the Afrosmartshop. Resale refers to listing an item as handmade if you were not involved in the design or manufacture of that item.

Note that members may flag listings that violate our Afrosmartshop review policies. Afrosmartshop may remove any listing that violates our policies. Note that listing fees are non-refundable. Afrosmartshop may also suspend or terminate your account for violations. You are still on the hook to pay pending charges on your Afrosmartshop statement. Please see our Fees and Payments Policy for more information.

If you are raising money for a charity, you must obtain that charity’s consent.

Ihr Shop repräsentiert Sie und Ihr Unternehmen gegenüber der Afrosmartshop-Community. Es ist wichtig, dass Sie, Ihre Artikel und Ihr Shop ehrlich und genau dargestellt werden.

Durch den Verkauf bei Afrosmartshop erklären Sie sich damit einverstanden, dass Sie:

  1. Geben Sie in Ihrem Abschnitt „Über“ ehrliche und genaue Informationen an.
  2. Stellen Sie sicher, dass Ihr Geschäftsinhalt, wie z. B. Text, Fotos oder Videos, die zur Darstellung Ihrer Person, Ihres Geschäfts oder Ihrer Angebote verwendet werden, die Richtlinien von Afrosmartshop einhält, einschließlich unserer Antidiskriminierungsrichtlinien.
  3. Stellen Sie Ihre Artikel inAuflistungenund Auflistungsfotos genau dar.
  4. Respektieren Sie dasgeistige Eigentum anderer. Wenn Sie der Meinung sind, dass jemand Ihre Rechte an geistigem Eigentum verletzt hat,können Sie dies Afrosmartshop melden.
  5. Keine Gebührenvermeidung betreiben.
  6. Erstellen Sie keine doppelten Geschäfte (Shop) und ergreifen Sie keine anderen Maßnahmen (z. B. das Manipulieren von Klicks, Einkaufswagen oder Verkäufen), um die Richtlinien von Afrosmartshop zu shillen, zu manipulieren oder umzugehen.
  7. Preisgestaltung nicht mit anderen Verkäufern koordinieren.

Als Verkäufer müssen Sie einen hervorragenden Kundenservice anbieten und das Vertrauen Ihrer Käufer wahren. Diese Anforderungen werden als Seller Service Level Standards bezeichnet. Afrosmartshop kann sich an Sie wenden, wenn Ihr Geschäft nicht den Seller Service Level Standards von Afrosmartshop entspricht.

Durch den Verkauf bei Afrosmartshop stimmen Sie zu:

  1. Beachten Sie Ihre Versand- und Bearbeitungszeiten. Verkäufer sind verpflichtet, einen Artikel zu versenden oder eine Transaktion mit einem Käufer auf andere Weise unverzüglich abzuschließen, es sei denn, es liegt ein außergewöhnlicher Umstand vor. Bitte beachten Sie, dass die gesetzlichen Anforderungen für die Versandzeiten von Land zu Land unterschiedlich sind. Lesen Sie mehr in unserer Versandrichtlinie.
  2. Reagieren Sie rechtzeitig auf Nachrichten.
  3. Beachten Sie die Verpflichtungen, die Sie in Ihren Geschäftsrichtlinien eingehen.
  4. Beheben Sie Meinungsverschiedenheiten oder Streitigkeiten direkt mit dem Käufer. In dem unwahrscheinlichen Fall, dass Sie keine Lösung finden können, kann Afrosmartshop durch unser Fall-System helfen.
  5. Wenn Sie eine Bestellung nicht abschließen können, müssen Sie den Käufer benachrichtigen und die Bestellung stornieren. WeitereInformationen zum Stornieren einer Bestellung finden Sie in diesem Hilfeartikel.

Sellers may be charged for using some of Afrosmartshop’s services. Fees apply to listing, selling, advertising and certain other Afrosmartshop products and features. For information on fees, see the Fees and Payments Policy.

Bewertungen sind eine großartige Möglichkeit, um einen guten Ruf bei Afrosmartshop aufzubauen. Käufer können innerhalb von 100 Tagen nach dem voraussichtlichen Liefertermin ihres Artikels eine Bewertung abgeben, die eineBewertung von 1 bis 5 Sternen und ein Foto ihres Kaufs enthält. Wenn ein voraussichtlicher Liefertermin nicht verfügbar ist, wird das Überprüfungsfenster nach Ablauf der Bearbeitungszeitund der Versandzeit der Bestellung geöffnet. Käufer könnenihre Bewertung, einschließlich des Fotos, während dieses Zeitraums von 100 Tagen beliebig oft bearbeiten.

In den seltenen Fällen, in denen Sie eine ungünstige Bewertung erhalten, können Sie sich an den Käufer wenden oder, wenn die Bewertung weniger als 3 Sterne beträgt, eine Antwort hinterlassen.

Bewertungen und Ihre Antwort auf Bewertungen können nicht:

  1. Private Informationen enthalten;
  2. Enthalten obszöne, rassistische oder belästigende Sprache oder Bilder;
  3. Gegen unsereAntidiskriminierungsrichtlinie verstoßen;
  4. Verbotene Arzneimittelansprüche enthalten;
  5. Werbung oder Spam enthalten;
  6. Seien Sie über Dinge, die außerhalb der Kontrolle des Verkäufers liegen, wie z. B. ein Spediteur, Afrosmartshop oder ein Dritter;
  7. Drohungen oderErpressungen enthalten;
  8. Schließen Sie Schilling einoder erhöhen Sie auf andere Weise fälschlicherweise die Bewertungspunktzahl eines Geschäfts. oder
  9. Die Integrität des Überprüfungssystems untergraben.

The case system settles order disputes at Afrosmartshop. We urge buyers to contact sellers directly and try to resolve any outstanding issues before opening a case at Afrosmartshop. That’s why it’s important to fill out your business policies and respond to messages from your buyers regularly. However, sometimes a case may be required and Afrosmartshop will work with you and the buyer to resolve it as quickly as possible.

Buyers can file a case for non-delivery or an item not as described (for more information on defining these terms click here). You must respond to open cases within three days or within the period specified by Afrosmartshop. Afrosmartshop may ask for your assistance in resolving a case opened against your store. Afrosmartshop reserves the right to escalate a case early in circumstances such as seller inactivity, harassment, denial of service, tampering with the case and undermining the integrity of the case system.

By using Afrosmartshop’s case system, you understand that Afrosmartshop may use your personal information to resolve disputes with other members. For more information about cases and when an order might qualify for a case, see this help article. If Afrosmartshop finds that an item is not as described, you must refund the order including original shipping and return shipping.

In order to keep Afrosmartshop safe and to improve our services, we may take measures that limit the visibility of your store, offers or advertisements, or affect your payment account. In the event that a store exhibits unusual ordering activity or we otherwise believe that your actions or store may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting or other claims, Afrosmartshop may take action such as e.g. Restrict the visibility of your account. or limitations or reserves for your payment account in accordance with our Terms of Use, including this Policy and our Afrosmartshop Payments Policy. When appropriate and permitted by law, Afrosmartshop will share information about the problem with the affected seller.

In the event that a store experiences an unusual increase in orders, particularly in a high demand category, a store’s search ranking may increase or decrease. When a store has more fulfilled orders and good reviews, it can often lead to higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. Read more here and in the Ultimate Guide to Afrosmartshop Search about how the Afrosmartshop search works, what factors influence search rankings and how you can optimize and save your listings.

In addition, we may limit the visibility of listings or ads to ensure Afrosmartshop’s security and to improve our services. For example, listings or ads may have lower visibility because they contain terms that constitute a prohibited item or are based on third-party policies. These listings or advertisements are also not allowed to appear in one or more features of the Afrosmartshop Services. These listings or ads may have limited visibility, but can be found by searching.

If Afrosmartshop has reason to believe that you, your content, or your use of the Services violates our Terms of Service, including this Seller Policy, we may disable your content or suspend or terminate your account (and any accounts that Afrosmartshop determines are in violation they are related to your account) and your access to the Services. Sellers in the European Union can see more information here. Generally, Afrosmartshop will notify you that your content or account has been suspended or terminated unless you have repeatedly violated our Terms of Service or we have legal or regulatory reasons that prevent us from notifying you.

Afrosmartshop offers limited protection to sellers who meet the requirements of our Seller Protection Program

Join the Afro Marketplace, where millions of shoppers around the world discover amazing and exotic products, and thousands shop directly from creative entrepreneurs like you every year.

Join the Afro Marketplace, where millions of shoppers around the world discover amazing and exotic products, and thousands shop directly from creative entrepreneurs like you every year.

Join the Afro marketplace where millions of shoppers discover fantastic and exotic products and spend thousand each year purchasing directly from creative entrepreneurs like you.

Join the Afro marketplace where millions of shoppers discover fantastic and exotic products and spend thousand each year purchasing directly from creative entrepreneurs like you.

Join the Afro marketplace where millions of shoppers discover fantastic and exotic products and spend thousand each year purchasing directly from creative entrepreneurs like you.

Join the Afro marketplace where millions of shoppers discover fantastic and exotic products and spend thousand each year purchasing directly from creative entrepreneurs like you.

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Great price-performance ratio

List your first item for only 0.99 EUR – you only pay transaction, payment processing and offsite advertising fees when you make a sale.

Learn more
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Powerful tools

Our tools and services make it easy to manage, promote and grow
of your shop.

Learn more
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Support and education

Contact Afrosmartshop support specialists if you need help and get tips on running a successful shop in our seller’s guide.

Learn more
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Start Selling Today

OPEN YOUR AFROSMART-SHOP

Simple, transparent, secure

  • No additional monthly fee
  • Secure transaction
  • Automatic deposits
  • Seller protection

0.99 € opening fee

Your products are active for one year or until they are sold.

15% commission fee (including transaction fee, payment processing fee)

There is a small commission and a standard payment processing fee when you sell an item.

OFFSITE advertising fees*

Afrosmartshop pays for the promotion of your articles on the internet via offsite ads. You only pay a fee when you make a sale through one of these ads. Learn more about advertising fees.

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We process payments on our secure, SSL-encrypted platform and have security specialists and fraud detection systems in place to protect you and your buyers around the clock.

Simple, powerful tools

Spend less time managing your shop and more time doing fun things.

Manage your business anywhere

Use the Afrosmartshop app to manage and process orders, create offers and respond to buyers instantly and from anywhere.

Accept the payment seamlessly

Attract more shoppers in afrosmartshop and beyond with advertised offers and free social media tools

Analyze and optimize your shop

Access detailed statistics on your store’s performance to increase your sales.

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Reach a world of buyers

Build your brand with powerful marketing tools.

Grow your following

With our tools, you can easily create the perfect posts for Facebook, Pintrest, Twitter or Instagram

Increase your visibility

Reach millions of buyers in and outside of afrosmartshop with our advertising tools: afrosmartshop ads and offsite ads. With afrosmartshop ads, your entries in the afrosmartshop search are more visible. With offsite ads, we pay to advertise your offers on sites like Google, Facebook, Instagram, Pintrest, and Bing. When you make a sale with these ads, you pay an advertising fee for that sale.

Gaining new customers

Create a sale or coupon to grab buyers’ attention, or reach them with a targeted offer right in their inboxes.

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Help when you need it

We are committed to making our sellers thrive and supporting businesses both large and small

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Talk to us

Reach our support staff by email or request a call if you have a question.

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Tips for success

Learn best practices for your business in our constantly updated seller guide.

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Seller newsletter

Read the Afrosmartshop Success newsletter for tips on how to improve your shop, which will be delivered straight to your inbox.

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Get tips

Ask questions and find a community of sellers like you on afrosmartshop forums and teams.

Sell stories

We think afrosmartshop is pretty good, but don’t take our word for it. Hear stories from our salespeople about how afromoshop made a difference for them.

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Afrosmartshop has been an integral part of my growth from a hobbyist to a full-time screen printer and business owner. Without Afrosmartshop’s wide reach, my designs would not have fallen into so many hands.

Sara fromYellow House Handmade

Thanks to afrosmartshop, my little hobby has developed into a multifaceted series of original creations with customers all over the world.

Dan from Dan Cordero

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What can you sell on afrosmartshop

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Handmade goods
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Year
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Handicraft material

Afrosmartshop is an Afro marketplace where millions of people around the world connect to make, sell and buy unique African goods. In the Afrosmartshop you can sell handcrafted goods, groceries and handicraft supplies. Learn more

Frequently Asked Questions

Here are some frequently asked questions about selling in afrosmartshop

How do fees work at Afrosmartshop?

Joining and starting a shop at Afrosmartshop is free. There are three basic sales fees: a listing fee, a transaction fee, and a payment processing fee. There is also an advertising fee for sales that come from offsite ads.
Publishing an entry on the market costs € 0.10. A listing takes a quarter or until the item is sold. As soon as an item is sold, a commission of 15% is charged on the sales price (the shipping price is excluded).
You pay an advertising fee for all sales you make with offsite ads. When you open your Afrosmartshop shop, you can decide whether you want to take part in Afrosmartshop’s advertising services.

What do I have to do to create a business?

It’s easy to set up a shop at Afrosmartshop. Create an Afrosmartshop account (if you don’t already have one), set your shop location, choose a shop name, create an entry, set a payment method (how you’d like to be paid) and finally set Set a billing method (how you would like to pay your Afrosmartshop fees.
Learn more

How does Afrosmartshop protect sellers?

Seller Protection is a program that gives you security in the event of a transaction dispute. If you cannot resolve a dispute with a buyer and the transaction meets the eligibility requirements, Afrosmartshop will help you resolve the problem through our dispute resolution system.
Learn more

What can I sell at Afrosmartshop?

Afrosmartshop provides craftsmen, craftsmen and professionals with a marketplace where they can sell their handcrafted creations, groceries and handcrafted and non-handcrafted craft supplies. Only African products or products with an African flair are accepted.
Learn more

How do I get paid?

Afrosmartshop Payments, our easy-to-use and secure payment system, allows you to accept payments using a variety of payment methods including credit and debit cards, PayPal, Google Wallet, Apple Pay, and Afrosmartshop gift cards. Funds from your sales are deposited directly into your bank account in your currency regardless of how or where the buyer pays.
Learn more

Do I need a credit or debit card to create a shop?

No, you don’t need a credit or debit card to create a deal. To be verified as a seller, you have the choice of either using a credit card or registering through PayPal. There are no fees until you open your store and post your listings.

How Afrosmartshop works

Our African Marketplace is a community of real people from different countries and ethnicities connecting through African goods. The platform empowers sellers to do what they love and helps buyers find what they love or want to discover.

We help our community of sellers and businesses in Africa to translate their efforts into successful businesses abroad. Our platform connects you and your products to millions of buyers looking for an alternative – something different and exotic.

At a time of increasing automation and business growth in Africa, our mission is to connect great products from Africa to the world at the heart of e-commerce. That’s why we created a place where people outside of Africa can access African creativity without having to travel and look for products from their home country.

As a company, we strive to lead by our guiding principles and to spread ideas about sustainability and responsibility, the impact of which can extend far beyond our own business.

Sell extraordinarily

With low fees, powerful tools, and support and education, we help creative entrepreneurs start, manage, and scale their businesses. Want to become an Afrosmartshop seller? All it takes is 0 cents to get started.

Become a seller
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Jengue Afro doll Orange princess

Buy extraordinary

From the specific to the unexpected (or custom-made), our search tools help buyers explore all the special one-of-a-kind items offered by Afrosmartshop sellers. Our recommended Picks curate exciting trends and ideas discovered in the marketplace by our own team.

Start shopping
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Shop securely

We provide the technology behind the Afrosmartshop marketplace, helping buyers and sellers connect and exchange on Afrosmartshop. Keeping those connections safe, fun and secure is our priority, and we’re always here to help.

Privacy Policy

Policies for our community

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Buyers

Shopping, communicating with sellers, ordering and more

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Sellers

What can you sell, your responsibilities and details on fees

Cookies und ähnliche Technologien

We think it’s important that you understand how cookies and similar technologies are used by Afrosmartshop and its partners. These technologies help make Afrosmartshop function properly, allow us to understand how you use the Services and serve a number of purposes (not just for advertising) which you can learn about in this policy.

In this policy, we refer to Afrosmartshop.com as the “Website” and Afrosmartshop mobile applications as the “Apps”. The Website, Apps, Pattern by Afrosmartshop and our other Services are collectively referred to as the “Services”. We refer to cookies and similar technologies collectively as “Cookie Technologies”.

Cookies

Cookies are small data files that are sent to your web browser from a server. They are stored in your browser cache and allow a website or third party to recognize your browser. There are three main types of cookies:

  • Session cookies are specific to a particular visit. They remember information as you browse different pages, so you don’t have to re-enter information every time you switch pages or try to checkout. Session cookies expire and are automatically deleted after a short time when you leave the website or close your web browser.
  • Persistent cookies remember certain information about your preferences for viewing the website and allow Afrosmartshop to recognize you each time you visit the website again. Persistent cookies are stored in your browser cache or on your mobile device until you decide to delete them. Otherwise, they usually delete themselves when their validity period has expired.
  • Third party cookies are set by someone other than Afrosmartshop and may record browsing activity across multiple websites and multiple sessions. These are usually a type of persistent cookie that are stored until you delete them or the validity period specified for the third-party cookie in question has expired.

Cookies store data about your usage but are useful because they help us to make Afrosmartshop work properly and customize your browsing experience. You can manage your browser settings on your desktop or mobile device to accept or decline cookies and how third-party cookies are handled (see Managing Your Preferences for Cookie Technologies below).

See our Cookies and Similar Technologies Disclosure for a description of Afrosmartshop’s main first-party cookies.

Other Technologies

Besides cookies, there are other similar technologies used by Afrosmartshop and elsewhere on the web and mobile ecosystems.

  • Web beacons: These are tiny graphic files (also known as “transparent GIFs” or “web beacons”) with a unique identifier that are used to help understand browsing activity. Unlike cookies, which are stored on the user’s computer hard drive, web beacons are embedded invisibly on web pages when you open a page.
  • Social Media Widgets: These are buttons or icons provided by third-party social media providers. They allow you to interact with those social media services when you visit a webpage or screen in a mobile app. These social media widgets may collect Browsing Data which may be forwarded to the third party that provided the widget and which is under the control of that third party.
  • UTM parameters: These are strings in a URL (the “Uniform Resource Locator”, which is typically the HTTP or HTTPS address that is entered to go to a website). They may appear when a user navigates from one webpage or site to another. The character string can embody information about the browsing process, for example which advertisement, which page or which publisher sent the user to the target website.
  • Application SDKs: These are third-party software development kits (“SDKs”) for mobile applications that are embedded within the Apps (and are used in many Mobile Apps). These app SDKs enable the collection of information about the app itself, about activity in the app, and about the device on which the app is running.
  • Local storage objects: These are sets of data that a website or app can store in your browser. They can be used to retain preferences, maintain a usage history, or even maintain an app’s status or settings.
  • Identifiers for the Internet of Things: Like mobile devices, internet-connected devices such as voice-controlled assistants or smart TVs can send identifiers and other data. This is analogous to web browsers or mobile SDKs.

Afrosmartshop uses cookie technologies to recognize your login status on Afrosmartshop, to understand what purchases members and visitors are interested in, to ensure that Afrosmartshop’s websites work for you and to help improve your browsing Personalize your experience and use of the Site, Services and Apps. In general, Afrosmartshop uses cookie technologies for the following purposes.

Security and authentication (required)

Some functionality of cookies and similar technologies are strictly necessary to ensure that Afrosmartshop works properly for visitors and members, e.g. B. to ensure the security and integrity of the website, to authenticate and log in to Afrosmartshop (this includes remembering permissions and consents that you have given) and to ensure that transactions can be completed in a secure manner.

Account and user settings

Some technologies are designed to remember your account and preferences over time, such as B. to recognize your account or to stay logged in when you revisit Afrosmartshop, to retain options you have chosen for Afrosmartshop functions and the desired appearance of Afrosmartshop, including language and country preferences, as well as content based on your Customize how you use Afrosmartshop.

Social networks

Some technologies support your interaction with social networks that you are logged into while using the Services, such as sharing content with the social network, logging into the social network, and other features available to you on the social network use or that are permitted under the privacy policy of the social network. These technologies may be placed by and controlled by social networks and the choices you make on them.

Social networks may also work with Afrosmartshop or with you for analytics or marketing purposes, as explained below. You may be able to manage your privacy settings for those social networks and their tools and widgets through your account with that social network. For more information about specific social media tools and widgets, see our Cookies and Similar Technologies Disclosure.

Performance and Analytics

Some technologies may provide performance data that helps us understand how the Services work so that we can improve Afrosmartshop and the Services. This includes, for example, data on the functionality and speed of the website and apps to help us improve Afrosmartshop, data on how the services are used to help us improve your user experience on Afrosmartshop, and detecting and logging of Errors to help us improve the functionality of Afrosmartshop.

In addition, Afrosmartshop may use short-lived technologies, such as cookies and local storage objects, for website performance, experimentation, form information and interactions with the website, and may temporarily use short-term cookies for time-limited website events such as sales and promotions.< /p>

The website uses Google Analytics to understand how Afrosmartshop is used by its community. Some of the features listed below, such as retargeting, may combine data from Google Analytics with Afrosmartshop’s first-party data and third-party cookies (e.g. Google advertising cookies) to the extent permitted by Google’s and Afrosmartshop’s policies. For information on how to opt-out of Google Analytics advertising features, see Managing Your Preferences for Cookie Technologies at the end of this Policy. The website also uses “Facebook App Events” SDKs for analytics in the apps in a similar way unless you have opted out.

For more information on how Google Analytics works, see this guide from Google and Facebook App Events here.

Marketing Services
Afrosmartshop partners with other service providers, who may use various cookie technologies to enable us and them to learn more about the ads you see and click on when you visit Afrosmartshop, the Apps or connected websites , or to show you ads on and outside of Afrosmartshop. These technologies can e.g. include the following features:

  • Frequency Capping: This is used to limit the number of times the same ad is shown on a user’s browser or mobile device.
  • Attribution tracking: This feature estimates which advertising or marketing source brought someone to Afrosmartshop, or determines which marketing source is responsible for actions such as a visit or a purchase.
  • Remarketing and retargeting: Shows relevant ads to an audience based on previous buying and browsing patterns on Afrosmartshop.
  • Audience targeting: This involves targeting large audiences with ads based on their known or suspected demographics.
  • Cross-device tracking: Can detect actions across multiple devices or browsers.

Some third-party service providers may provide information such as demographics, cross-device information, or interest categories from a combination of sources that, while not personally identifying you, allows us to show you more relevant and useful advertising. In some cases, this data can also be used for performance analysis that has no marketing relevance.

These technologies allow a partner to recognize your computer, mobile device or network device (such as an IoT device such as a voice-controlled assistant or a smart TV) based on data such as a cookie, an IP address or a device identifier each time when you visit Afrosmartshop or other websites and mobile applications. However, they do not allow access to other personal data of Afrosmartshop. However, these technologies may allow us or a third party to recognize you over time, either on one device or across devices. These third parties are required to comply with applicable laws, self-regulatory programs and Afrosmartshop’s privacy policy (where applicable). Afrosmartshop has no control over these third parties, each with their own privacy policies and practices. Afrosmartshop adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising.

For audience targeting, Afrosmartshop may share hash IDs representing an email address or name with partners Google and/or Facebook so that they can provide Afrosmartshop with audiences interested in certain types of products and services are interested. Google and/or Facebook only provide this information and can only identify you based on their separate policies and agreements with their users. For more information, see Afrosmartshop’s “Cookies and Similar Technologies Disclosures”.

For a description of the third-party cookie technologies used by Afrosmartshop, along with their respective privacy policies and options for controlling your privacy on those platforms, see our Cookies and Similar Technologies Disclosures.

The Apps may contain third-party application software development kits (“SDKs”) that expose mobile performance and analytics data, error reporting capabilities, and application programming interfaces (APIs) to third parties that help provide the Services and the Social Media -Support functionality and marketing and advertising purposes.

For a description of the main third-party SDKs used by Afrosmartshop, along with their respective privacy policies and options for controlling your privacy on those platforms, see our Cookies and Similar Technologies Disclosures.

Certain cookie technologies are used to make the website work for its intended purpose. They are provided on the basis of a contractual necessity based on your agreement with Afrosmartshop to provide the services you have requested. This includes the features strictly required for the service listed above.

By using our Services, after having been informed of our use of Cookie Technologies in the manner described in this Policy and, in applicable jurisdictions, by notice and clear confirmation of your consent, you consent to a consent to such use. For more information, see our privacy policy.

You have the ability to control the use of certain cookie technologies. You have the option to disable cookies and similar technologies (“opt-out”). This can be done via the “Privacy Preferences” link found at the bottom of most pages on the Afrosmartshop website, or via the GDPR Preferences link for users in the European Union and EEA. You can also manage your Afrosmartshop marketing preferences in your account settings. As previously mentioned, you can find information about third-party privacy policies and opt-out practices in our Cookies and Similar Technologies Disclosures.

Opt-in and opt-out for browsers

If you access Afrosmartshop via a browser, you can change your web browser settings according to your cookie preferences. Every browser is a little different, but typically these settings can be found in the Options or Preferences menu. The following links provide information on cookie settings for browsers supported by Afrosmartshop:

  • Microsoft Edge
  • Internet Explorer
  • Firefox
  • Chrome
  • Safari

Opt-out from third-party networks

If you do not want this information to be used to serve you interest-based advertising, you can also opt-out of receiving interest-based advertising in TrustE/TrustArc’s ad settings (or if you are located in the European Union, click here ). Please note that this does not mean that you will no longer see ads. You will continue to receive general advertising. If you reject or block all cookies in your browser settings, you will not be able to use Afrosmartshop’s services as some cookies are necessary for the website to function properly.

You can find out more about managing your online advertising preferences, particularly for many third-party advertising networks, in the policies provided by the Digital Advertising Alliance at https://www.aboutads.info or the Network Advertising Initiative at https:// resources provided at optout.networkadvertising.org.

Opt out for Google Analytics

You may opt out of Google Analytics advertising features through Google’s advertising settings, mobile app advertising settings, or other available means (e.g., the NAI’s consumer opt-out option above). Google also provides a browser add-on to disable Google Analytics.

Third Party Tools

Several third parties provide plug-ins and apps that can help you get information about, restrict, or block third-party cookies, web beacons, and some Java-based technologies. Afrosmartshop cannot guarantee the effectiveness of certain third-party products, but Ghostery and AdBlock Plus are popular products that enable these privacy improvements.

Both Google and Facebook provide tools to control the use of advertising on their respective platforms, including advertising on and with Afrosmartshop. For more information, see your account settings on each platform, including the Google Privacy Center and Facebook Ads settings.

Opt-out for mobile and third-party devices

If you access Afrosmartshop through the apps, you can also control interest-based advertising on an iOS or Android device – on iOS by turning on the “Limit Ad Tracking” option in the Settings app, and on Android-based devices via the advertising settings (usually in the Google Settings app). This doesn’t prevent you from continuing to see ads, but it does limit the use of device ad IDs to personalize ads based on your interests.

For third-party IoT devices such as voice-controlled assistants or smart TVs, contact the manufacturer and/or service provider to learn the opt-out mechanism for their respective devices and services.

Last updated on January 1st, 2021

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Find things you love and support African independent businesses.

ONLY ON AFROSMARTSHOP










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Who are WE?

Read our wonderful story behind the marketplace

A unique Afro community

Afrosmartshop is a global online marketplace where people come together to search, buy, sell or collect only truly unique Afro items.


Support independent sellers

At Afrosmartshop, thousands of people sell the things they love. We simplify the entire process and help you find the goods you want from our sellers.


Safe – fast – easy

Your privacy is our top priority for our dedicated team. And if you ever need help, we are always available.


Still questions? There We go.

To Afrosmart help


cooked background

Discover Africa... Discover our culinary specialities

African Pepper Soup (Chicken)African pepper soup is a delightfully ,intensely flavored soup that is served throughout West Africa, especially in Nigeria, Cameroon and other neighboring African countries. There is not just one kind of pepper soup in Africa. In fact, there are almost as many variations as there are cooks, with each one insisting on his or her take ,on this peppery soup, as the only authentic and unpretentious way to make it.
Poulet D.G (Chicken Plantains and Vegetables)Poulet D.G is a cross between stir-fried chicken meal and Fricassee (classic French stew of chicken and vegetables, cooked in white wine and finished with a touch of cream.). There are different variations to this meal depending on the preparation. Its name suggests that it is superior to other chicken meals and made for the boss (Directeur General). It has evolved from being served in fine restaurants to being included in special occasion meals at home, during festivities, and for honored guests.
Puff-Puff (Deep Fried Dough)Most West African countries are familiar with the popular street food Puff- Puff, which is known by different names depending on the country. Ghanaians call it Bofrot (togbei), Cameroonians and Nigerians call it Puff-Puff (Puff) or beignet in French. The basic ingredient consist of: flour, sugar, yeast, water, salt and oil for deep frying. It is an easy and quick recipe to make with different variations. This recipe is the one I have been making for years and the one that takes me back to my hometown. It brings back memories of late night snacking on the street.
Kondres (Spicy Stewed Plantains)This popular Cameroonian stew with spicy, spicy steamed plantains, meat and vegetables is just plain exotic and delicious! It is widely known as Kondres and is firmly from the part part of Cameroon - contacts from the Bamelieke tribe. The ultimate African comfort food that is truly caring and wholesome.
African Okra SoupFor the health conscious, okra is a rich source of dietary fiber, minerals, and vitamins and a low calorie vegetable. Known in most West African Countries as Okro, and the French speaking countries as gumbo. Okro Soup African-style loaded with shrimp , oxtails with or without Egusi.
Mbongo Tchobi (African Spicy Black Stew)Mbongo Tchobi, also known as Mbongo, is an earthy, spicy sauce based on black tomatoes with a smooth, thick and velvety texture. Its unmistakable taste and color are achieved by burning "Hiomi" (Mbongo stick) over a hot, open flame. Then it is mixed and incorporated into the tomato stew with other spices. It is eaten with bobolo or cooked yellow plantain.
Achu Soup (Yellow Soup)Achu Soup (Yellow Soup) – gloriously yellow, delicate soup prepared mostly in Cameroonian home cooking and fairly common in the Western and North West province. It is always paired with mashed/pounded achu coco (taro).
NdolèThis Cameroonian dish is a combination of peanuts, bitter leaves, meat, dried shrimp, and oil. It tastes like stew spinach, but it's even better! It is prepared with aromatic spices and can be prepared in so many ways with more or less vegetables and meat, depending on your personal taste.

    Customer Reviews

    First-hand experience. We are all about customer reviews. Find shopping experiences from customers like you here. Read the latest feedback from some of our customers.

    Afrosmartshop.com
    store rating4.20 / 5
    product rating4.41 / 5
    573 reviews
    MIRABEL MAJOR
    Reviewer
    5/5

    Wonderful job

    2 months ago
    Reviewer received an unconditional discount coupon on future purchases
    huile de palmiste blanc manyanga nona 500ml principale
    Manyanga White Palm Kernel Oil Nona
    Raoul N.
    Reviewer
    5/5
    4 months ago
    Reviewer received an unconditional discount coupon on future purchases
    Peanuts
    Peanuts and corn salted and roasted
    Raoul N.
    Reviewer
    4/5

    Très bon meme comme ca finit vite.

    4 months ago
    Reviewer received an unconditional discount coupon on future purchases
    Kilichi
    Kilichi 4.0 Hot & Spicy
    Gladys Mbekou Kayom
    Reviewer
    5/5
    5 months ago
    Reviewer received an unconditional discount coupon on future purchases
    Victago
    Victago Ointment
    Nono J.
    Reviewer
    5/5
    7 months ago
    Reviewer received an unconditional discount coupon on future purchases
    Peanuts
    Peanuts and corn salted and roasted
    Nono J.
    Reviewer
    5/5
    7 months ago
    Reviewer received an unconditional discount coupon on future purchases
    Ndjoka banana chips lightly salted 250g
    Ndjoka banana chips lightly salted 250g
    Nono J.
    Reviewer
    5/5
    7 months ago
    Reviewer received an unconditional discount coupon on future purchases
    Ndjoka Bananenchips 250g
    Ndjoka banana chips sweet 250g
    Anonym
    Reviewer
    5/5

    Best choco ever!!

    10 months ago
    Tartina chocolate
    Tartina Chococam
    caramo danfa
    Reviewer
    1/5

    The product I oder nothing is good is all spoil

    1 year ago
    Bitter cola
    Bitter cola (Garcinia nuts)
    Gerhard Gutfreund
    Reviewer
    2/5
    1 year ago
    Bitter Leaves Ndolè
    Super Bitter Leaves Ndolè
    Gerhard Gutfreund
    Reviewer
    4/5
    1 year ago
    Peanuts
    Super Peanuts for Ndolè
    Gerhard Gutfreund
    Reviewer
    5/5
    1 year ago
    Esesse
    Esesse
    Gerhard Gutfreund
    Reviewer
    5/5
    1 year ago
    Gingembre blanc
    Ginger
    Gerhard Gutfreund
    Reviewer
    5/5
    1 year ago
    Poivre blanc de penja
    White pepper from Penja (Cameroon)
    Anonym
    Reviewer
    5/5

    Schöne Verpackung. Gute Preis-Leistung-Verhältnis. Ich kann das Produkt nur weiterempfehlen. 🙂

    1 year ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    bigjuju4fr
    Reviewer
    5/5

    Meilleur goit bio ! TOP.. je recommende

    1 year ago
    Nanky tomato
    Nanky tomato
    Tewabech Tameru
    Reviewer
    5/5

    Tonerde ist sehr gut, aber manchmal ist auch nicht weiße Tonerde mit dabei.

    Verified reviewVerified review - view original

    1 year ago
    Kaolin
    White clay kaolin
    Leanie
    Reviewer
    5/5

    Sehr lecker. Ich war sehr zufrieden

    1 year ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    Tewabech Tameru
    Reviewer
    5/5

    Alles easy und gute Ware bei schneller Lieferung.

    Verified reviewVerified review - view original

    1 year ago
    Kaolin
    White clay kaolin
    Gerdien Bos
    Reviewer
    5/5

    good product and fast shipping

    Verified reviewVerified review - view original

    2 years ago
    Manyanga
    Manyanga black palm kernel oil
    Anonym
    Reviewer
    5/5

    Ich kann es nur weiter empfehlen wirklich ich liebe es ❤️

    Verified reviewVerified review - view original

    2 years ago
    Natura Aloesvera
    Natura antiseptic soap made from AloesVera - Neem Oil - Spirulina
    Sara D.
    Reviewer
    1/5

    Habe zwar dieses Produkt bestellt, aber etwas für mich undefinierbares und unbeschriftetes bekommen, bei dem ich bis heute nicht weiß, was es sein soll. Da ich das oben abgebildete Produkt durchaus hätte gebrauchen können und ich obendrein schon zwei Wochen warten musste, bis meine Bestellung bearbeitet wurde, bin ich quasi doppelt enttäuscht.

    Verified reviewVerified review - view original

    2 years ago
    Natura Aloesvera
    Natura antiseptic soap made from AloesVera - Neem Oil - Spirulina
    Tamas
    Reviewer
    5/5

    SEHR GUT! 🙂

    Verified reviewVerified review - view original

    2 years ago
    Bitter cola
    Bitter cola (Garcinia nuts)
    Anonym
    Reviewer
    5/5

    Gerne Wieder!

    Verified reviewVerified review - view original

    2 years ago
    Bouquet garni
    Bouquet garni or bouquet of herbs
    Anonym
    Reviewer
    4/5

    Schnerr Versand, Cooles Öl aber vom Geruch her eher komisch, kann man aber mit etwas Zutun von anderen Ölen aufpeppen. Bin gespannt auf die Wirkung

    Verified reviewVerified review - view original

    2 years ago
    Chebe hair oil
    Chebe hair oil
    Anonym
    Reviewer
    5/5

    Schneller Versand, Produkt wie beschrieben, perfekt mit Sheabutter zu vermengen und in die Haare, würde ich wieder kaufen

    Verified reviewVerified review - view original

    2 years ago
    Chebe powder
    Chebe powder
    Alliace Npami
    Reviewer
    5/5

    Très bon ,que des souvenirs

    Verified reviewVerified review - view original

    2 years ago
    Mambo
    Mambo (Chococam)
    Alliace Npami
    Reviewer
    5/5

    Très bon

    Verified reviewVerified review - view original

    2 years ago
    bobolo
    Bobolo or cassava stick (2 pieces) - Small
    Alliace Npami
    Reviewer
    5/5

    Très bon je recommande

    Verified reviewVerified review - view original

    2 years ago
    Tapioca
    Garri from Cameroon / Yellow Tapioca / Cassava Starch
    Raymond N.
    Reviewer
    5/5

    Schnelle und zuverlässige Lieferung. Ich laufe gerne bei Ihnen weiter ein.

    Verified reviewVerified review - view original

    2 years ago
    Mbongo tchobi
    Mbongo Tchobi Spices
    Anonym
    Reviewer
    4/5

    Verified reviewVerified review - view original

    2 years ago
    Okazi leaves
    Dry Okazi leaves Eru
    Raymond N.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    Akpi
    Akpi - Njansang - Ezezang - Musodo - Erimado
    Raymond N.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    odjom leaves
    Dried ginger leaves or odjom leaves
    Raymond N.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    Esesse concassé
    Esesse – 4 côtés – Prekese crushed
    Raymond N.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    country onion
    Country onion ground
    Raymond N.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    Afrikanischer Muskat PEBE blanc
    African nutmeg (pebe)
    gnohitecoco
    Reviewer
    4/5

    it was good really spicyyyy though

    2 years ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    gnohitecoco
    Reviewer
    1/5

    Arrived all broken

    2 years ago
    Mambo au lait
    Mambo Milk Chocolate
    Guerda John F.
    Reviewer
    1/5

    Ich esse keine Schokolade

    Verified reviewVerified review - view original

    2 years ago
    Mambo
    Mambo (Chococam)
    Guerda John F.
    Reviewer
    1/5

    Ich esse keine Schokolade

    Verified reviewVerified review - view original

    2 years ago
    Mambo
    Mambo (Chococam)
    Image #1 from Guerda John F.
    1
    Guerda John F.
    Reviewer
    1/5

    Die Seife ist abgelaufen und die Seifen riechen schlecht, das Schlimmste ist, dass ich den Verkäufer nicht erreichen kann

    Verified reviewVerified review - view original

    2 years ago
    Natura Leuchtende Seife aus Curcuma
    Natura Luminous Soap made from Curcuma - Carrot - Papaya
    Nicaise Seyap
    Reviewer
    3/5

    Verified reviewVerified review - view original

    2 years ago
    huile de palmiste blanc manyanga nona 500ml principale
    Manyanga White Palm Kernel Oil Nona
    Gayer M.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    Crayfish
    Crayfish - big small dried shrimp crayfish - Mandjanga
    Gayer M.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    Akpi
    Akpi - Njansang - Ezezang - Musodo - Erimado
    Gayer M.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    bobolo
    Bobolo or cassava stick (3 pieces) - Middle size
    Gayer M.
    Reviewer
    5/5

    Einfach super! Sehr gute Produkte zu fairen Preisen und schnelle Bearbeitung, kann ich nur empfehlen. Immer wieder gerne.

    Verified reviewVerified review - view original

    2 years ago
    bobolo
    Bobolo or cassava stick (2 pieces) - Big size
    Julienne Ndangang
    Reviewer
    5/5
    2 years ago
    Tartina chocolate
    Tartina chocolate spread
    Anonyme
    Reviewer
    4/5

    Bon mais attention a la date de preemption

    Verified reviewVerified review - view original

    2 years ago
    Bonbons kola super menthol
    Bonbons kola super menthol from Cameroon
    Anonyme
    Reviewer
    1/5

    Article jamais recu

    Verified reviewVerified review - view original

    2 years ago
    Cocoa beans
    Cocoa beans roasted
    Anonyme
    Reviewer
    3/5

    Bon mais attention a la date de preemption

    Verified reviewVerified review - view original

    2 years ago
    Peanuts
    Peanuts and corn salted and roasted
    Anonyme
    Reviewer
    3/5

    Bon mais attention a la date de preemption

    Verified reviewVerified review - view original

    2 years ago
    kilichi adamaoua non pimente blanc
    Kilichi nature from Adamaoua
    Anonyme
    Reviewer
    3/5

    Bon mais attention a la date de peremption

    Verified reviewVerified review - view original

    2 years ago
    kilichi adamaoua pimente2 blanc
    Kilichi Hot & Spicy from Adamaoua
    Anonyme
    Reviewer
    5/5

    Article comme décrit et livraison rapide

    Verified reviewVerified review - view original

    2 years ago
    Poupée afro Malea en Jumpsuit
    Afro baby doll: Malea in jumpsuit
    celine M.
    Reviewer
    5/5

    Bonjour
    Je souhaite savoir comment l’utiliser ? Quelle quantité mettre dans l’eau pour cuire les aliments ?
    Merci

    Verified reviewVerified review - view original

    2 years ago
    Kanwa
    Organic rock salt or Kanwa
    Anonyme
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    Natura peeling soap made from coffee
    Natura peeling soap made from coffee
    Anonyme
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    regenerating soap
    Natura regenerating soap Ngon with pistachio
    Anonyme
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    detoxifying black soap
    Natura detoxifying black soap with activated charcoal
    Clemens G.
    Reviewer
    3/5

    Erstkauf. Knackiger Biss; leicht bittere Geschmacksnote; trockene Konsistenz im Mund; nach 3-4 Bohnen mag man nicht mehr davon essen. Kein Folgekauf; eine hochwertige Tafel dunkle Schokolade bereitet alternativ mehr Genuss.

    Keine Angabe des Ursprungslandes der Kakaobohnen; das ursprüngliche MHD 02/2022 auf der Packung wurde mit 05/2023 überklebt. Herstellungsdatum war entweder 02/2020 oder 05/2021 - in beiden Fällen lange vor dem Verkaufsdatum.

    Verified reviewVerified review - view original

    2 years ago
    Cocoa beans
    Cocoa beans roasted
    Clemens G.
    Reviewer
    4/5

    Die Nuss macht ihrem Namen alle Ehre. Pur kaum essbar. Mit der Zester Reibe zerkleinert und mit Ingwer, Honig und/oder anderen Zutaten aufgekocht ist sie jedoch gut als Tee geniessbar.

    Keine Produktinformationen (Herkunft, Erntedatum o.ä.) auf der Packung vorhanden.

    Verified reviewVerified review - view original

    2 years ago
    Bitter cola
    Bitter cola (Garcinia nuts)
    Joseph Andoh
    Reviewer
    5/5

    Propre

    Verified reviewVerified review - view original

    2 years ago
    Offizielles Kamerun FECAFOOT Weiss PRO Jersey
    Official Cameroon FECAFOOT White Pro Jersey
    Carine Kenmoe
    Reviewer
    5/5

    Livraison rapide et très bon maillot. Je le recommande vivement. Merci

    Verified reviewVerified review - view original

    2 years ago
    FECAFOOT Green Fan Wear Jersey Junior
    Official Cameroon FECAFOOT Green Fan Wear Jersey
    Abudu Injai
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    Bitter cola
    Bitter cola (Garcinia nuts)
    Marcelle Schlesier Tchitnga
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    odjom leaves
    Dried ginger leaves or odjom leaves
    Marcelle Schlesier Tchitnga
    Reviewer
    3/5

    Noch nicht benutzt.es kam unbeschriftet

    Verified reviewVerified review - view original

    2 years ago
    Marcelle Schlesier Tchitnga
    Reviewer
    3/5

    Noch nicht benutzt

    Verified reviewVerified review - view original

    2 years ago
    Egusi
    Ground pistachio
    Marcelle Schlesier Tchitnga
    Reviewer
    1/5

    Ic habe den koki nach über drei Wochen immer noch nicht erhalten! Ich um eine Rückerstattung dafür. Leider scheint die Email Adresse Vanessa@afrosmartshop.com nicht mehr.

    Verified reviewVerified review - view original

    2 years ago
    Koki blanc
    Koki from Cameroon
    Marcelle Schlesier Tchitnga
    Reviewer
    5/5

    Verified reviewVerified review - view original

    2 years ago
    Bouquet garni
    Bouquet garni or bouquet of herbs
    Marcelle Schlesier Tchitnga
    Reviewer
    3/5

    Noch nicht benutzt

    Verified reviewVerified review - view original

    2 years ago
    Egusi
    Egousi or Ground African pistachio
    Marcelle Schlesier Tchitnga
    Reviewer
    2/5

    Das hat ein sehr starkes Geruch aber mit Zitrone ist es ok.

    Verified reviewVerified review - view original

    2 years ago
    Corn porridge
    Koukoulou: Corn porridge in powder
    Nadège
    Reviewer
    2/5

    Il y a malheureusement une odeur d´épices dessus.

    Verified reviewVerified review - view original

    2 years ago
    Kaolin
    White clay kaolin
    Nadège
    Reviewer
    2/5

    Verified reviewVerified review - view original

    2 years ago
    Golden caramelized peanuts blanc
    Golden caramelized peanuts - a natural delicacy, without additives
    Nadège
    Reviewer
    5/5

    Très bon!

    Verified reviewVerified review - view original

    2 years ago
    bobolo
    Bobolo or cassava stick (3 pieces) - Middle size
    Anonym
    Reviewer
    4/5

    Verified reviewVerified review - view original

    2 years ago
    Bitter cola
    Bitter cola (Garcinia nuts)
    Anonyme
    Reviewer
    5/5

    Sehr lecker. Gern wieder

    Verified reviewVerified review - view original

    2 years ago
    Kaolin
    White clay kaolin
    camor
    Reviewer
    5/5

    le meilleur bobolo que j ai mange depuis bien longtemps. Il est tellement bon, et propre/ blanc que j'ai également pu le consommer sans sauce à certains moments.
    je le recommande vivement!

    2 years ago
    bobolo
    Bobolo or cassava stick (3 pieces) - Middle size
    Anonyme
    Reviewer
    3/5

    Verified reviewVerified review - view original

    2 years ago
    Chilli Pepper Oil
    Chilli Pepper Oil Yellow
    Helene Fotso
    Reviewer
    5/5

    Super produit, et super pratique pour gagner du temps dans la cuisine. Parfumé et avec bon goût. J'ai pris toute la gamme, et je suis super contente.

    2 years ago
    Chicken seasoning spices The Chef
    Chicken spice mix for barbecue and seasoning
    Frau E.
    Reviewer
    5/5

    Super Qualität und Konsistenz! Genau wie es sein soll.

    Verified reviewVerified review - view original

    2 years ago
    Kaolin
    White clay kaolin
    Frau E.
    Reviewer
    4/5

    Diesmal war die Ware leider extremst beschädigt, darum nur 4 Sterne. Sonst immer sehr gute und wirklich sehr, sehr leckere Schokolade! Immer wieder gerne.

    Verified reviewVerified review - view original

    2 years ago
    Mambo
    Mambo (Chococam)
    Christelle
    Reviewer
    5/5

    Sehr lecker. Gern wieder

    Verified reviewVerified review - view original

    2 years ago
    Kaolin
    White clay kaolin
    Anonym
    Reviewer
    5/5

    Excellent !! Meilleurs bobolos du Cameroun

    Verified reviewVerified review - view original

    3 years ago
    Anonym
    Reviewer
    5/5

    Das Produkt ist sehr schön verpackt, sauber und gut

    Verified reviewVerified review - view original

    3 years ago
    Kaolin
    White clay kaolin
    Anonyme
    Reviewer
    3/5

    Dommage produits reçus avec une date de péremption super proche, donc pas moyen de conserver

    Verified reviewVerified review - view original

    3 years ago
    Mambo
    Mambo (Chococam)
    Anonyme
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Manyanga Nona
    Manyanga black palm kernel oil Nona
    Anonyme
    Reviewer
    5/5

    C’est super de pouvoir trouver ce genre de produits.

    Verified reviewVerified review - view original

    3 years ago
    Manyanga white palm kernel oil
    Manyanga white palm kernel oil
    Christelle
    Reviewer
    5/5

    Sehr lecker

    Verified reviewVerified review - view original

    3 years ago
    Kaolin
    White clay kaolin
    Lennart Krawczyk
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Mambo
    Mambo (Chococam)
    Lennart Krawczyk
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Natura cleansing soap with green clay
    Natura cleansing soap with green clay
    Lennart Krawczyk
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Natura Aloesvera
    Natura antiseptic soap made from AloesVera - Neem Oil - Spirulina
    Lennart Krawczyk
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Tartina chocolate
    Tartina chocolate from Chococam
    Lennart Krawczyk
    Reviewer
    1/5

    Verified reviewVerified review - view original

    3 years ago
    Mambo au lait
    Mambo Milk Chocolate
    Lennart Krawczyk
    Reviewer
    1/5

    Seit letztem Jahr abgelaufen

    Verified reviewVerified review - view original

    3 years ago
    Mambo au lait
    Mambo Milk Chocolate
    Lennart Krawczyk
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Kola Ginger
    Kola Ginger sweets from Cameroon
    Lennart Krawczyk
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    bonbons Kola red
    Bonbons kola red from Cameroon
    Georges Manfouo
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Nature (Not Spicy)
    Georges Manfouo
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    Kelly Bacquet
    Reviewer
    5/5

    Je suis très satisfaire de votre service. Je recommande fortement vos services et les produits sont de bonne qualités.

    Verified reviewVerified review - view original

    3 years ago
    Tartina chocolate
    Tartina chocolate spread
    Anonyme
    Reviewer
    3/5

    Die Versandkosten sind zu hoch.

    Verified reviewVerified review - view original

    3 years ago
    Tartina chocolate
    Tartina Chococam
    Grayce
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Mambo
    Mambo (Chococam)
    Image #1 from Grayce
    1
    Grayce
    Reviewer
    1/5

    The peanuts were not crunchy. It looks
    Like air got into the bottles. Now I have to throw it away. Tried eating a few from both bottles but I can’t. Pleas close the bottles tightly. This has happened to me before.the bottle with yellow cap doesn’t close more than shown on the picture as well.

    Verified reviewVerified review - view original

    3 years ago
    Roasted peanuts
    Salted & roasted peanuts (skinless)
    Anonym
    Reviewer
    5/5

    Rien à redire ! Produit excellent ! Communication avec la plateforme top ! Livraison express ! C’est de ça qu’il s’agit

    Verified reviewVerified review - view original

    3 years ago
    Okazi leaves
    Dry Okazi leaves Eru
    Anonym
    Reviewer
    5/5

    Parfumé et elle le goût est exquis dans ma sauce du Eru. Les saveurs comme on les connaît au pays. Merci Afrosmartshop

    Verified reviewVerified review - view original

    3 years ago
    Crayfish
    Crayfish - big small dried shrimp crayfish - Mandjanga
    Anonym
    Reviewer
    5/5

    Excellent le vrai goût du pays .. la bonne qualité !

    Verified reviewVerified review - view original

    3 years ago
    Tapioca
    Garri from Cameroon / Yellow Tapioca / Cassava Starch
    Anonym
    Reviewer
    5/5

    Das Produkt ist TOP! Wie frisch und ohne Konservierungstoffe. Und das Preis-Qualität Verhältnis ist Hammer ! Immer wieder gerne

    Verified reviewVerified review - view original

    3 years ago
    Nanky tomato
    Nanky tomato
    Marianne
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    Hypolite Tsabang Ngouzon
    Reviewer
    5/5

    Schnelle Abwicklung. Danke

    Verified reviewVerified review - view original

    3 years ago
    Artemisia annua
    Artemisia annua - stimulating and antiviral herbal tea 35g
    Guy U
    Reviewer
    5/5

    Great product and service

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    Anonym
    Reviewer
    5/5

    Superschneller Versand, sehr gute Kommunikation und Spitzenartikel! Gerne wieder!

    Verified reviewVerified review - view original

    3 years ago
    Manyanga Nona
    Manyanga black palm kernel oil Nona
    Cedric T.
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    kilichi adamaoua pimente2 blanc
    Kilichi Hot & Spicy from Adamaoua
    Cedric T.
    Reviewer
    1/5

    Problème de stock ( la rupture de stock n a pas été signalé le stock indiquait 50 paquets )

    Verified reviewVerified review - view original

    3 years ago
    kilichi adamaoua non pimente blanc
    Kilichi nature from Adamaoua
    Anonymous
    Reviewer
    5/5

    Good product . Good service .
    Thanks for complementary chocolate.
    I wish you all the best for your business..

    Verified reviewVerified review - view original

    3 years ago
    Rondelles moulues blanc
    Rondelles (Country Onion) ground
    Sarah
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Tiphie Top jaune
    African top for women with cap sleeves - MAUD collection
    Anonym
    Reviewer
    5/5

    Trop bon

    Verified reviewVerified review - view original

    3 years ago
    Kaolin
    White clay kaolin
    Francois Didier Zanga
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Nanky chili pepper oil
    Nanky Chili pepper oil 200ml
    Francois Didier Zanga
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Nanky chili paste pepper
    Nanky chili paste pepper 210g
    Francois Didier Zanga
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Epices poulet-viande Nanky
    Nanky chicken/meat spices 50g
    Francois Didier Zanga
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    fish spices Nanky
    Nanky fish spices 50g
    Francois Didier Zanga
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Epices Mbongo tchobi
    Nanky spices Mbongo 50g
    Francois Didier Zanga
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Nanky tomato
    Nanky tomato
    Ify K.
    Reviewer
    4/5

    Was nice

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    Ketch
    Reviewer
    5/5

    Super livre. Bien écrit et correspond à l'actualité du moment. Great Job

    3 years ago
    La sante, naturellement Cover
    Natural Health... The path to your well-being [French Edition]
    Anonym
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Kankan
    Kankan
    Anonym
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    african chili
    African Chili Pepper hot
    Rachel-Carine
    Reviewer
    5/5

    Sehr schnelle Lieferung. Gute Ware. Alles super!

    Verified reviewVerified review - view original

    3 years ago
    Kaolin
    White clay kaolin
    Anonym
    Reviewer
    5/5

    Berry good

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    Anonym
    Reviewer
    5/5

    Voll lecker

    Verified reviewVerified review - view original

    3 years ago
    kilichi adamaoua pimente2 blanc
    Kilichi Hot & Spicy from Adamaoua
    Anonym
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Crayfish
    Crayfish - big small dried shrimp crayfish - Mandjanga
    Anonym
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Bitterspinat Ndole
    Bitter spinach ndole
    Anonym
    Reviewer
    5/5

    Super lecker!

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    Anonyme
    Reviewer
    5/5

    Je suis content

    Verified reviewVerified review - view original

    3 years ago
    Manyanga
    Manyanga black palm kernel oil
    erkan
    Reviewer
    5/5

    Professioneller Service , schneller Versand .

    Verified reviewVerified review - view original

    3 years ago
    Bitter cola
    Bitter cola (Garcinia nuts)
    Leticia Schotter
    Reviewer
    5/5

    Très très Bon delicieu croustillan

    Verified reviewVerified review - view original

    3 years ago
    Kaolin
    White clay kaolin
    Pierette Ebongue
    Reviewer
    4/5

    Bien

    Verified reviewVerified review - view original

    3 years ago
    Poivre noir secondaire blanc
    Ground black pepper
    Pierette Ebongue
    Reviewer
    4/5

    Bien

    Verified reviewVerified review - view original

    3 years ago
    bay leaves
    Dried bay leaves
    Pierette Ebongue
    Reviewer
    4/5

    Bien

    Verified reviewVerified review - view original

    3 years ago
    Esesse concassé
    Esesse – 4 côtés – Prekese crushed
    Pierette Ebongue
    Reviewer
    4/5

    Bien

    Verified reviewVerified review - view original

    3 years ago
    Nkui spices
    Nkui Spices
    Pierette Ebongue
    Reviewer
    5/5

    Bien

    Verified reviewVerified review - view original

    3 years ago
    Crayfish
    Crayfish - big small dried shrimp crayfish - Mandjanga
    Pierette Ebongue
    Reviewer
    5/5

    Bien

    Verified reviewVerified review - view original

    3 years ago
    Clove Spices
    Clove Spices 100g
    Pierette Ebongue
    Reviewer
    5/5

    Bien

    Verified reviewVerified review - view original

    3 years ago
    Nkui stems
    Fresh Nkui stems
    Frank B.
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    Bitter cola
    Bitter cola (Garcinia nuts)
    Anonym
    Reviewer
    5/5

    Es würde sehr schnell geliefert. Größartig!!!

    Verified reviewVerified review - view original

    3 years ago
    Kola Ginger
    Kola Ginger sweets from Cameroon
    Martin
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Mbongo tchobi
    Mbongo Tchobi Spices
    Martin
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Kanwa
    Organic rock salt or Kanwa
    Daniela
    Reviewer
    5/5

    Nice quality and a good customer service… fast delivery!

    Verified reviewVerified review - view original

    3 years ago
    Bitter cola
    Bitter cola (Garcinia nuts)
    farmata niane
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Nature (Not Spicy)
    farmata niane
    Reviewer
    4/5

    Verified reviewVerified review - view original

    3 years ago
    Kilichi
    Kilichi 4.0 Hot & Spicy
    J'aimeça
    Reviewer
    5/5

    Drôle pour lancer des défis

    3 years ago
    Kola Ginger
    Kola Ginger sweets from Cameroon
    Shane M.
    Reviewer
    5/5

    SUPER...!!

    Verified reviewVerified review - view original

    3 years ago
    Tartina chocolate
    Tartina Chococam
    Patrick Foumba
    Reviewer
    5/5

    Verified reviewVerified review - view original

    3 years ago
    La sante, naturellement Cover
    Natural Health... The path to your well-being [French Edition]
    Mouhammed rassul
    Reviewer
    3/5

    Conte africain en anglais

    3 years ago
    tchamna livre
    African stories, Bamiléké fairy tales, English-French version

    Terms & conditions for vouchers

    Read the general terms and conditions of coupons on Afrosmartshop.
    1. Coupons are valid for a limited time only. Afrosmartshop reserves the right to modify or cancel coupons at any time.
    2. If you do not purchase the qualifying items added to your cart when the coupon is in effect, the discount will not apply.
    3. Coupon only applies to qualifying items displaying the coupon offer in your coupon book and on the item detail page.
    4. Coupon offer will only be valid when applied to the qualifying item.
    5. Coupon can only be used on www.afrosmartshop.com and in conjunction with the purchase of products shipped and sold by Afrosmartshop.com and not on products sold by third party sellers.
    1. The promotion is limited to one coupon per customer.
    2. The promotion cannot be combined with postal discounts.
    3. If you are returning any of the purchased items with a coupon, the discount or coupon value may be subtracted from the return credit.
    4. Applicable shipping and handling charges apply to all products.
    5. Complementary items require a minimum purchase.
    6. Offer valid while stocks last.
    7. Afrosmartshop has no obligation to pay any tax in conjunction with the distribution or use of a coupon.
    8. The consumer is responsible for paying any applicable sales tax related to the use of the coupon.
    9. Coupons are void if restricted or prohibited by law.

    Registration

    Username*

    Email*

    First Name

    Last Name

    Store Name*

    https://www.afrosmartshop.com/store/[your_store]

    Address 1*

    Address 2

    Country*

    City/Town

    State/County

    Postcode/Zip*

    Store Phone*

    Password*

    Confirm Password*

    * Agree  Terms & Conditions

    Instructions for sellers on Afrosmartshop

    Management tools

    1. Click here to register as seller
    2. You can then follow the Store Setup Wizard to complete your store setup or return later to view the “Welcome Back!” follow the steps described in the folder
    3. Follow the steps above accordingly; enter all the required information, that’s all! Do you still need help? Call our hotline.


    Get to know management tools


    Menu


    Setup shop

    Your shop is the place where you display your goods in an interactive way. Through the shop, the customer receives an overview of your products, contact information, store address and whatever else is important at a glance. Once set up, you can view your store. To do this, go to Seller Dashboard -> Visit Shop. It will look like this:

    Screenshot 2 1

    To set up your shop, go to Seller Dashboard -> Settings

    Shop Banner: The Shop Banner is a large format image that represents your concept and your goods. The banner has a size of 625 x 300 pixels, we recommend PNG or JPEG for a good result. The file cannot be larger than 16 MB. A good interactive image grabs the customer’s attention. (As shown in Figure No. 1 below).

    Screenshot 3 4

    Profile picture: We recommend using a picture of yourself or your logo for better recognition by the customer. The recommended size is 150 x 150 pixels.

    Contact Information: For better contact between seller and customer, we have integrated a form with contact information when setting up the shop. Here you will find the telephone number, email address and store or postal address, which is also displayed on the map.

    Screenshot 5 2

    General terms and conditions: Here you decide whether your general terms and conditions should be displayed or not.

    Screenshot 3 3


    Here you enter the desired payment method and the required data.

    bezahlung


    If you click Shipping, you will go to the following page

    versand

    1. Activate shipping: Tick this option to be able to provide further information about shipping.
    1. Standard shipping costs: Here you select the basic rate that will be used for every product you create, unless you specify otherwise.
    1. Additional price per product: enter the additional price that will be added when customers purchase an additional different product. As an example: You sell bananas and oranges. The base price remains unchanged if someone buys more than one banana. This price is added if the customer buys additional oranges.
    1. Additional costs per piece: here you enter the additional price that should be charged if customers buy more than one piece of the same product. In the previous example, this means the additional price for each additional banana.
    1. Processing time: describes the processing time normally required for shipping and has nothing to do with the calculation of postage costs.
    1. Shipping conditions: A free text field in which you can enter your shipping conditions.
    1. Right of withdrawal / cancellation policy: in a free text field in which you can enter your return conditions
    1. Shipping from: select item location
    1. Ship to: Select which countries you will ship to. Once you have selected a country, you can select the states in another selection field.
    1. Costs: Enter the basic tariff for the respective country here.
    1. Add a location: If you want more than one destination country entered, click this button.


    Link your shop to your social networks by copying the links into the appropriate fields

    social


    Add product

    Go to the seller Dashboard -> Products and then click the “Add product” button in the top right corner.

    The general information about a product is the name, price, product description and product image

    Produkt neu 1 medium

    1. Product image: The product image should be 600 x 600 pixels and of high quality. We recommend a simple, preferably white background.
    1. Product Category: The product must be assigned to a category (see list in the appendix) and only one category can be selected. Select the relevant category from the list provided.
    1. Tags: are characteristic features that can be used to display your product under various search options (e.g. women, jacket, blazer, long sleeve, fashionable, sporty, cotton, etc.)
      Enter a few letters of the desired property and then select from the options offered by pressing the down arrow key ↓ or by clicking. If the product feature you want is not included in the selection, please contact Afrosmartshop so that we can add the desired keywords to the list.
    1. Product Details: We recommend writing as detailed a product description as possible in this field to make the purchase decision easier for the buyer.

    Please note that some options such as price reductions or similar are only possible after saving (clicking on the “Add product” button).


    To edit a saved product, go to “Seller Dashboard” and click “Products”, then you will get a list of all your saved products. Place the cursor on the product you want to edit and wait until the “edit” button appears, then click it.

    produkt bearbeiten

    1. Promotional price: You can optionally enter a price reduction here. You can also limit these times using the schedule. Then enter the start and end dates in YYYY-MM-DD format.
    2. Product status: choose between draft or online. Only products with the status online are visible to customers.
    3. Product Type: Unless your product comes in different varieties (like fashion), it’s probably a simple product. Then you don’t have to fill out anything else here!

    If, for example, you sell fashion with different colors and sizes, click on edit and change the product type to “Variable product”. Then enter the attributes such as size and/or color etc. and after saving you can create the different variants using the “Variations” button. For more information, please read Attributes and Variations below.

    1. Downloadable product: If you sell a downloadable product such as e-books, audios, photos, software or music, please check the box next to downloadable product. Additional fields then appear in which you can enter your product, determine how often it can be downloaded after purchase or when the download option expires.

    download

    Click Add File and additional fields will appear as shown in the graphic above. Under Name you enter the name under which the product should be saved by the customer. You can choose this yourself. For example, if you saved your original under “new-album-updated-jan-12.zip”, you might want the customer to save it only under “New Album”. Then enter this here.
    If you are offering the file from your own computer, click Choose File and select it. You can also offer the file via Dropbox, Google Drive or another file hosting website.

    1. Image gallery: You can use this button to upload additional images of the product


    Einstellung

    1. Purchase Note: If you would like the customer to receive a custom message immediately after purchase, you can enter it here
    2. Reviews: Here you can allow/activate or reject product reviews
    3. Visibility:The option defines the visibility of a product. “Visible” is preset as the default and includes the greatest possible visibility of the product. However, if you would like your product to only be displayed in the search (Search) or only in the category view (Catalog), please select the appropriate settings. You can hide your product under Hidden if, for example, you currently have no items in stock and are not using inventory management. Your product will then not be displayed. This will prevent customers from being shown the product and unable to deliver it. Once you have it back in stock, you can simply change the status instead of having to re-enter the entire product.
    1. Sold individually: select if the customer is only allowed to buy one copy of the offered product per purchase.


    If you want to use inventory management, you have the opportunity to do so here

    lagerbestand

    What is SKU?

    SKU stands for Stock Keeping Unit and is, in a sense, the item position and is tied to a specific storage location.

    Enable inventory management at product level

    Choose this option to prevent more of a product from being ordered than is available. In the Stock quantity field, enter the existing number of the item, e.g. 10. If 10 items were ordered, a corresponding message appears that the item is sold out (Sold Out). Under Allow backorders you can enable (allow) or reject pre-orders.


    If you have made the default settings under Seller Dashboard -> Settings -> Shipping, this applies to all your products. In this case you do not have to make any entries in this section.
    But for some products you may want to adjust the shipping cost. You have the opportunity to do that here.

    For existing products – navigate via Dashboard -> Edit Products -> and go to Shipping there

    When creating a new product – Dashboard -> Products -> Add new product -> you can change the preset values ​​after entering the basic information under Shipping.

    versand uberschreiben

    Click Override Shipping and you can specify additional shipping costs for the product. You can add a positive or negative amount depending on whether shipping this product is more expensive or cheaper than the preset price.

    versand uberschreiben2

    Let’s assume your base price is set to 5 euros but you would send bananas for 3 euros. Then write -2 in Additional Cost as shown above

    Screenshot 4 1

    In the image above you can see that with a base value of 5 euros and an additional price of 3 euros, the total price is 8 euros. Prices can then be specified for individual states. For example, if you set €2 for Berlin, Germany, the total cost for shipping to Berlin is €8 + €2 = €10.


    If you are selling a simple product, you can skip this section completely. But for downloadable products or items that come in different sizes, colors or patterns, you should read this section carefully.

    Create a variable product

    To create a variable product, you can create a new product or revise an existing one.

    Go to Dashboard-> Products, then select either add new product oder edit an existing product.

    Step I. Select the product type

    Attributes

    Select Variable Product under the Product Type selection and confirm with OK.

    Step II. Add attributes for variations

    This action is divided into three steps, as shown in the screenshot.

    erg%C3%A4nzen Attribute

    1. Select the variable attribute from the selection menu or name it yourself under Custom Attribute.
    2. Click Add Category
    3. Then check Used for variations and enter the variants of the attribute. Write a variant in the free field and click + to add more. Do this with all variable characteristics and save under Save Attributes

    Attributes3

    If you want the different attributes to be visible on the product page, check Visible on the product page.

    For example: let’s say you want to sell a t-shirt that you have in four different colors (black, blue, green and white) and each color in 4 different sizes (S, M, L, XL). List each one Attributes as described above and after that you will get an image like the following:

    Screenshot 5 1

    You can now continue adding (variations).


    Screenshot 6

    1. Under the Variations tab you can add variations or link the characteristics previously entered under Attributes to link variations

    variation details

    1. Choose the characteristics for your variations
    1. Complete the available information. The only required field is Regular Price
    1. Save your entries via Update Product.

    Make default setting

    standard prod

    We recommend making default settings for variations. In the example shown, we used the blue T-shirt in size M, which means that this is the first thing the customer sees when they access the page. This also makes it possible for the “Add to Cart” button to appear automatically on pages with variable products. However, you do not have to make any standard settings, so the customer has to select the color and size directly. Setting such a standard setting is only possible if there are at least two variations.

    Linking variations

    You can add as many variations and features as you like. To generate the different variations from the characteristics entered, click Link all variations. The system will then create any variations resulting from the combination of the different features. In the next step you can then enter the price and other product details such as the number available for each variation.

    If you want to remove variations, click the corresponding button.

    You also have the option to upload an image of the respective variant, or you can decide whether you want to use stock status and stock quantity or mark downloadable products as such.

    Variation data

    Below you will find the different terms that you will see under variants:

    • Enabled: activate or deactivate the variant.
    • Downloadable: Indicate whether the product is a downloadable product.
    • Virtual: removes shipping options for non-physical products and those that do not ship
    • Regular Price: (must be filled in) – determines the price of the variant
    • Sale Price: (optional) – If you would like to offer this variant as a special offer
    • Tax status: Taxable, shipping only, none.
    • Tax class: Tax rate of the variant. Makes sense if you have variants that are taxed at different tax rates.
    • Downloadable Files: if you chose Downloadable, this field will appear. Enter the downloadable file here.
    • Download Limit: If you have selected Downloadable, enter here how often the customer can download the product. Leave the field blank for unlimited.
    • Download Expiry: If you have chosen Downloadable, enter the number of days that the product will be available for download after purchase.

    Inventory

    • SKU: If you use SKUs, you can enter them here.
    • Manage Stock: If you also want to use inventory management at the variant level
    • Stock Quantity: is displayed if you have selected Manage Stock. Enter the existing number of the corresponding variant.
    • Allow Backorders: Here you decide whether you want to allow pre-orders.
    • Stock Status: Enter the status of your inventory of the variant.
    • Sold Individually: Only one item can be purchased by the customer per purchase.

    Shipping/ Delivery

    • Weight: Weight of the variant. If you do not enter anything, the default weight will be used.
    • Dimensions: Height, width and length of the variant. If you do not enter anything, the default weight will be used.
    • Shipping class: The shipping class influences the shipping costs. Only enter this if you want to deviate from the standard setting.


    Dashboard

    What is the Dashboard?

    Dashboard is the area where the seller gets an overview of their activities on Afrosmartshop. Here you can also view notifications and announcements from Afrosmartshop that are only intended for the respective seller. The dashboard is divided into six units, which are explained in more detail below. The seller can manage his products and his shop in the respective areas.

    Dashboard

    Part 1

    Here the seller sees the total amount of all orders (sales), the total amount of successfully completed orders (earnings), how many customers have visited his shop since it was set up (views) and the number of orders.

    Part 2

    This section shows the total number of orders received and their status. The colored pie chart provides an overview of the different statuses. The green area shows the ratio of completed orders to those in progress (blue), on hold (yellow) or canceled (red).

    Part 3

    This section shows a graph of total sales based on daily sales over a month.

    Part 4

    Here the seller can see the number of reviews received, how many of them are in progress, marked as SPAM or have been moved to the trash.

    Part 5

    This section contains information about the number of total products offered by the seller, how many of them are online/live or offline, and the number of products that have pending reviews.

    Part 6

    Here the seller can see all notifications and announcements from Afrosmartshop.


    Manage orders

    Order notification

    You will receive a notification by email as soon as one of your products has been ordered. This is an automatic email to which you cannot reply (no-reply message).

    Order overview

    You can get an overview of the orders by clicking on the Orders sub-item under Dashboard. The page shows the number of orders, total amount, order status, customer information, order date and order action. Under this point you can view details of the respective order, manage the status of the order and delete the order.

    order-list

    Order Status

    You can see and change the status in the order overview. As an abbreviation there are the buttons under order action.

    Order status

    Refund

    You can request a refund for a completed order if necessary. By clicking on Refund, additional processing fields appear where the amount and reason for the refund can be entered, as shown below.

    Refund

    Order notes

    Changes in order processing are displayed here, such as a status change. You can also enter processing instructions yourself under Add note, e.g. date of receipt of payment, customer contacts or similar. In this case, select the Private note option. If Customer note is selected, the customer will also receive the notes by email.

    order-note

    Download Permissions

    For downloadable products, the seller can authorize the download. He can add or delete files for download and control access for the customer.

    downloadable permission


    Create vouchers

    Giving vouchers to customers could be a very good business development strategy. Seller could give vouchers as a special offer or during special promotions.

    To create a voucher, go to the Vouchers button under Dashboard and then click Add new voucher. Enter the name, type and products for which the voucher is intended, add any other necessary information and save via Create vouchers.

    selldashgut1 afrosmartshopFixed Amount Discount: The customer will receive the fixed amount stated on the voucher, regardless of the total value of his order.

    selldashgut2 afrosmartshopProduct Percentage (%) Discount: The customer receives the percentage of the total amount specified on the voucher.

    selldashgut3 afrosmartshop

    To create a voucher, go to the Vouchers button under Dashboard and then click Add new voucher. Enter the name, type and products for which the voucher is intended, add any other necessary information and save via Create vouchers.

    cupon-add


    Fixed Amount Discount: The customer will receive the fixed amount stated on the voucher, regardless of the total value of his order.

    cupon-fiexd


    Product Percentage (%)Discount: The customer receives the percentage of the total amount specified on the voucher.

    cupon-percent


    Manage product reviews

    Sellers can view all customer reviews of their products under Dashboard → Reviews. Here you can see comments and customer ratings. It is possible to manage the reviews and enable or block them from being displayed on the product page. You can also mark them as trash or spam if necessary.

    selldashrev afrosmartshop

    If a seller does not want a review to be displayed, they can mark it as spam by selecting mark as spam in the selection list.

    review-spam


    If a seller would like to delete reviews, they can dispose of this using the mark as trash selection.

    review-trash


    If a seller wants to mark reviews as unapproved, they can do so simply by clicking the unapprove button that appears when you browse to the relevant review.

    review-unapprove


    Manage payouts

    Total earnings

    As a seller you can see your total earnings on the payout page.

    Capture1 2

    Withdrawal method

    You can choose your convenient withdrawal method from the drop-down box on the withdrawal page.

    Capture2 2


    Generate income report

    To view sales statistics go to Dashboard -> Reports Overview provides an overall overview of sales. In the upper area you will find a selection between “sales per day”, the “most frequently sold products” (top sales) and the products that “achieve the greatest sales” (peak sales).

    This option provides a daily overview. This shows the daily sales over a certain period of time, the average value per day, the total number of orders, the total number of items purchased, details about vouchers used and shipping costs.

    selldashber1 afrosmartshopHere you can see your best-selling products with the respective number of items sold with a graphical representation.

    selldashrep2 afrosmartshopHere you can see the products through which you achieved the most sales with the respective individual price.

    selldashrep3 afrosmartshop


    Ship orders

    If your products are in our fulfillment center, you don’t have to worry about it. Your product will be packed and shipped by experts.

    However, appropriate safety packaging material must be used to package your product to prevent the product from being damaged during transit after an order has been placed.

    Delivery note and invoice

    It should be noted that an invoice (see 1 in the screenshot) and a shipping label (see 2 in the screenshot) must be enclosed for each package you wish to ship and these can be found here:

    Capture1 3

    Sendungsverfolgung

    To ensure your order is trackable, you need to add the tracking details of your submitted order as follows: In the dashboard, click the order button and select the order you want to add details to, then click first 1-Tracking-Number fill out the form and then click 2-Add tracking detailsto submit the details. Immediately after clicking Add tracking details, an automatic message is sent to the customer.

    Capture2 3


    Seller Fees

    1. Registration fees

    These registration fees are due for all sellers who use Afrosmartshop for the first time. You only pay once. After that, you can sell any product of your choice on Afrosmartshop.com in accordance with our policies without any additional fees.

    Retailer Provider location
    0 euros (including VAT) Africa
    0 euros (including VAT) Everywhere else

    2. Sales commission

    The sales commission is (20%) of the total amount paid by the customer at checkout (This fee includes payment fees).

    Sellers agreement

    This Provider Agreement is between Afrosmartshop (the online platform provider) and the “Seller” and is supplemented by the Terms and Conditions and the remaining Afrosmartshop.com policies and regulations.
    By registering as a seller, you accept this agreement. This Agreement may be revoked or modified by either party in writing within 30 days.

    Afrosmartshop reserves the right to change, supplement or delete individual points of this agreement and the General Terms and Conditions. Significant changes will be announced 30 days before the changes come into force. The changes will come into effect when they are published on the website. By continuing to use the service, the seller acknowledges all changes made.

    As a seller, you agree that all images, product information and other information provided by you on Afrosmartshop.com are (1) truthful, accurate and not misleading or misleading; (2) will not infringe any intellectual property right (such as a trademark, patent, copyright, proprietary or other right of publicity or privacy) of any third party; (3) violate any applicable law, rule or regulation; (4) is not defamatory, unlawfully threatening, harassing; and (5) result in no liability of Afrosmartshop. Afrosmartshop is not responsible and / or liable in relation to the content of the shop.

    You also agree not to offer or sell any product that violates Afrosmartshop’s restrictions or prohibitions.
    You agree that all products offered in your store (a) comply with all laws and regulations applicable to such products; (b) authentic, authorized for sale and not stolen, counterfeit, illegal or mislabeled; (c) comply with the manufacturer’s mandatory reserve price and/or usage guidelines.
    Afrosmartshop reserves the right to remove any product it deems to be in violation of this Agreement, the Terms of Use or any other Afrosmartshop policy.
    In an effort to provide relevant products and information and to improve the customer’s shopping experience, Afrosmartshop will, from time to time, add product information, group similar products together or otherwise vary the presentation of product data. You acknowledge that errors may occur and that you

    Afrosmartshop will not be held responsible for any damage or loss caused as a result or claim damages.
    Afrosmartshop works with retail and advertising networks to increase awareness of the products listed on Afrosmartshop. You consent to Afrosmartshop sharing product information and images and other information from your shop with such networks for promotional purposes.

    Responsibility for processing an order once it has been placed by the buyer rests solely with the seller. The seller is responsible and liable at his own expense for the handling, this includes but is not limited to: packaging and shipping the product, arranging and paying a shipping company (depending on the shipping chosen), handling import/export formalities and/or payment any applicable customs and processing fees. Seller agrees that title and risk of loss of the Product shall remain with Seller until actual delivery to Buyer. If a seller cannot ship all the items ordered, he must inform the buyer of this.

    1. Dispatch of orders: It is the seller’s responsibility to provide correct shipping conditions for all products in his shop and to process all returns correctly. The seller sends the products purchased by the customer by (I) handing over the ordered items to a shipping company or a forwarding agent within the processing time specified by him for the item or in his shipping conditions and (II) by changing the processing status on Afrosmartshop.com by informing the seller about the Shipping informed. The seller hereby declares that he will only change the status after the product has actually been sent to the customer.
    2. Cancellations, Returns and Refunds: Seller is responsible for processing cancellations, returns and refunds and/or goodwill price adjustments.
    3. Recommended bonus points: a seller who fulfills 95% of the orders received in a 30-day period and receives good reviews from his customers will be listed among the selected or recommended shops for the next 14 days.

    Fees: Afrosmartshop currently charges a fee of €1 plus 15% of the final value, which is the total value of a completed transaction carried out by a seller on Afrosmartshop. The final value is the total amount the customer pays at checkout.

    Cancellations: Fees will not be charged if a customer cancels their order before it ships.

    Product Replacement: When replacing products, the charges will be based on the original order value.

    Payment processing: Sellers need a valid Paypal account and bank account, the relevant data and any changes must be communicated to Afrosmartshop. All transactions are processed either by bank transfer or PayPal’s secure transaction system.

    Seller is required to document all transactions and sales in accordance with its accounting obligations and to comply with tax regulations. This also includes but is not limited to any contractual penalties that may be incurred. Any reference to taxes in this Agreement means all taxes and fees, including but not limited to value added tax, any special taxes or surcharges, import or export duties, and any additional taxes and fees related thereto.

    The place of jurisdiction for all disputes or claims related to this agreement or the resulting business relationship of the parties involved or their authorized representatives is Calw in Germany, regardless of whether the business relationship still exists or not. All parties involved submit to the jurisdiction of such court.

    Revocation policy for consumers

    (A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity.)

    Revocation policy

    Revocation

    You have the right to withdraw from this contract within fourteen days (14) without giving any reason.

    According to Section 312g Paragraph 2 No. 2 BGB, perishable goods are excluded from the scope of the right of withdrawal for reasons of hygiene and food law. According to Section 2 (2) LMHV, a foodstuff is perishable “which, from a microbiological point of view, is easily perishable within a short period of time and whose marketability can only be maintained if certain temperatures or other conditions are observed”. Dairy products, meat, fruit, vegetables and similar foods perish quickly.

    According to Section 312g Paragraph 2 No. 3 BGB, ready meals (e.g. fresh ready meals to be warmed up, ready baked goods packed in protective film, canned goods, etc.) that have already been opened by the consumer for test purposes or have been damaged in their protective outer packaging in any other way , excluded from the scope of the right of withdrawal. Only goods in sealed, unopened and undamaged packages are included in the right of withdrawal.

    The withdrawal period is fourteen days from the day

    • where you, or a third party other than the carrier and designated by you, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and the goods are delivered in a single order , or
    • on which you or a third party named by you who is not the carrier took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately, or
    • on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece, if you ordered goods that are delivered in several partial shipments or pieces, or
    • on which you or a third party designated by you, who is not the carrier, took possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a specified period of time.

    In order to exercise your right of withdrawal, you must send us (Afrosmartshop, Calwer Str. 8/1, 75395 Ostelsheim, Germany, telephone number: +4970334064037, e-mail address: contact@afrosmartshop.com) a clear statement (e.g. a letter sent by post, e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but it is not mandatory.

    To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

    If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

    We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

    You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

    You will bear the direct cost of returning the goods.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    (If you want to revoke the contract, please fill out this form and send it back.)

    – On

    Afrosmartshop, Calwer Str. 8/1, 75395 Ostelsheim, Germany
    Or
    e-mail address: contact@afrosmartshop.com

    – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

    – Ordered on (*)/received on (*)

    – Name of consumer(s)

    – Address of consumer(s)

    – Signature of the consumer(s) (only if notified on paper)

    – Date

    ___________
    (*) Delete where not applicable.

    The right of withdrawal does not apply to contracts
    – for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
    – for the delivery of goods that can spoil quickly or whose use-by date would quickly expire;
    – for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence.

    The right of withdrawal expires prematurely for contracts
    – for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
    – for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

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    Our payment information / method

    Our prices are displayed only in EURO. When shopping internationally, your credit / debit card company / bank will determine the exchange rate and the actual amount you will be charged. We are not responsible for fluctuations in exchange rates.

    Secure transaction / payment

    We do not store credit card details and they remain the personal and private property of the credit card holder at all times. We only process payments using secure processes. Credit card sales are processed through a secure and reputable payment service provider.

    You have the following payment options on our platform:

    BANK 1 BANK 2
    ACCOUNT HOLDER AFROSMARTSHOP AFROSMARTSHOP
    IBAN DE74 1001 7997 6941 9039 68 DE91 1001 1001 2629 7985 44
    BIC HOLVDEB1 NTSBDEB1XXX
    NAME OF THE BANK HOLVI N26

    payment options

    Payment with credit card

    You can pay conveniently and securely with us by credit card. You pay conveniently via our partner Klarna or PayPal with your VISA, Mastercard or American Express. We do not store any credit card information on our systems.

    The SOFORT transfer (SOFORT Überweisung) works like a normal online transfer at your bank. You handle the payment process for an online purchase directly via your personal online banking account. Using the secure Sofort GmbH payment form, which is not accessible to retailers, to which you are automatically forwarded after completing your order in the Afrosmartshop online shop, SOFORT transfer automatically and in real time carries out a transfer from your online bank account. The purchase amount is immediately and directly transferred to the merchant’s bank account. In order to complete the order, it is necessary for you to enter your data here.

    Please transfer the invoice amount to our bank account, stating your order number. You will find our bank details in your order or order confirmation sent via mail.

    Purchase on account is the most popular payment method in Germany. Purchase on account, or purchase & Buy later, means that the buyer acquires and receives a product or service immediately, but only pays later.

    [wcv_orders] [wcv_shop_settings]

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    +++ DEALING WITH COVID-19 (CORONAVIRUS) +++

    Given the uncertainty surrounding the outbreak of COVID-19, we would like to reassure all our customers that we are taking all necessary steps to ensure the safety of our customers, employees and partners. We work in accordance with the recommendations of the World Health Organization and local authorities. We constantly ensure that all appropriate health and hygiene standards are maintained. And we are still there for our customers.

    Prices, shipping costs and delivery information

    The prices mentioned on the product pages include the legal value added tax and other price components.

    We deliver throughout Europe (EU and not EU) and USA.

    Shipping costs will be clearly communicated to you in the shopping cart system and on the order page.

    When paying by invoice (Klarna), an additional fee of [1, – Euro] will be charged, which will be automatically added to your shopping cart system. [No further taxes or fees apply.]

    There are no shipping costs for digital content (e-books, software, etc.).

    How much are the shipping costs ?

    The shipping costs start from EUR 3.59 with the fast delivery service DHL, and are variable depending on the product quantity in your shopping cart.

    DHL Parcel Shipping prices Delivery times Extras
    Up to 1 kg 5,10 € 1 – 2 Days Covered up to 500€
    Up to 3 kgs 5,90 € 1 – 2 Days Covered up to 500€
    Up to 5 kgs 7,00 € 1 – 2 Days Covered up to 500€
    Up to 10 kgs 9,25 € 1 – 2 Days Covered up to 500€
    Up to 20 kgs 14,00 € 1 – 2 Days Covered up to 500€
    Up to 31 kgs 16,45 € 1 – 2 Days Covered up to 500€

    With DHL’s new service “DHL Warenpost”, small goods can be sent quickly and cheaply. Very good transit times: Delivery within 24 hours, the next day but the weight is only limited up to 1 Kg.

    DHL goods mail Shipping prices Delivery times Extras
    Up to 1 kg 3,59 € 1 – 2 Days With tracking | No coverage

    From an order value of 60* EURO the delivery is free of charge.
    *Only within Germany.

    DHL Parcel International Premium

    DHL Parcel Premium Shipping prices Delivery times Extras
    Up to 1 kg 13,69 € 3 – 4 Days Covered up to 500€
    Up to 2 kgs 14,65 € 3 – 4 Days Covered up to 500€
    Up to 3 kgs 15,60 € 3 – 4 Days Covered up to 500€
    Up to 4 kgs 16,55 € 3 – 4 Days Covered up to 500€
    Up to 5 kgs 17,50 € 3 – 4 Days Covered up to 500€
    Up to 6 kgs 18,45 € 3 – 4 Days Covered up to 500€

    Fare zone 1 – EU: France, Belgium, Denmark, Luxemburg, Holland, Austria, Poland

    DHL Parcel Premium Shipping prices Delivery times Extras
    Up to 1 kg 19,55 € 3 – 4 Days Covered up to 500€
    Up to 2 kgs 20,50 € 3 – 4 Days Covered up to 500€
    Up to 3 kgs 21,45 € 3 – 4 Days Covered up to 500€
    Up to 4 kgs 22,40 € 3 – 4 Days Covered up to 500€
    Up to 5 kgs 23,35 € 3 – 4 Days Covered up to 500€
    Up to 6 kgs 24,30 € 3 – 4 Days Covered up to 500€

    fare zone 1 – NON-EU: Liechtenstein, Switzerland

    DHL Parcel Premium Shipping prices Delivery times Extras
    Up to 1 kg 32,59 € 3 – 4 Days Covered up to 500€
    Up to 2 kgs 35,89 € 3 – 4 Days Covered up to 500€
    Up to 3 kgs 39,19 € 3 – 4 Days Covered up to 500€
    Up to 4 kgs 42,45 € 3 – 4 Days Covered up to 500€
    Up to 5 kgs 45,69 € 3 – 4 Days Covered up to 500€
    Up to 6 kgs 48,99 € 3 – 4 Days Covered up to 500€

    fare zone 2 – EU: England, Italy, San marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican city

    DHL Parcel Premium Shipping prices Delivery times Extras
    Up to 1 kg 14,49 € 3 – 4 Days Covered up to 500€
    Up to 2 kgs 15,49 € 3 – 4 Days Covered up to 500€
    Up to 3 kgs 16,49 € 3 – 4 Days Covered up to 500€
    Up to 4 kgs 17,50 € 3 – 4 Days Covered up to 500€
    Up to 5 kgs 18,50 € 3 – 4 Days Covered up to 500€
    Up to 6 kgs 19,50 € 3 – 4 Days Covered up to 500€

    fare zone 3 – EU: Estonia, Greece, Finland, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

    DHL Parcel Premium Shipping prices Delivery times Extras
    Up to 1 kg 14,79 € 3 – 4 Days Covered up to 500€
    Up to 2 kgs 15,89 € 3 – 4 Days Covered up to 500€
    Up to 3 kgs 16,90 € 3 – 4 Days Covered up to 500€
    Up to 4 kgs 17,99 € 3 – 4 Days Covered up to 500€
    Up to 5 kgs 19,05 € 3 – 4 Days Covered up to 500€
    Up to 6 kgs 20,15 € 3 – 4 Days Covered up to 500€

    fare zone 4 – EU: Egypt, Georgia, Israel, Lebanon, Lybia, Marocco, Russia, Syria, Tunisia, Turkey

    DHL Parcel Premium Shipping prices Delivery times Extras
    Up to 1 kg 38,59 € 3 – 4 Days Covered up to 500€
    Up to 2 kgs 45,89 € 3 – 4 Days Covered up to 500€
    Up to 3 kgs 53,19 € 3 – 4 Days Covered up to 500€
    Up to 4 kgs 60,39 € 3 – 4 Days Covered up to 500€
    Up to 5 kgs 67,69 € 3 – 4 Days Covered up to 500€
    Up to 6 kgs 74,99 € 3 – 4 Days Covered up to 500€

    fare zone 5: China, India, Hong-Kong, Irak, Iran, Japan, Jordania, Katar, Mexico, North Korea, Pakistan, Saudi Arabia, Singapore, UAE, USA

    DHL Parcel Premium Shipping prices Delivery times Extras
    Up to 1 kg 51,65 € 3 – 4 Days Covered up to 500€
    Up to 2 kgs 60,45 € 3 – 4 Days Covered up to 500€
    Up to 3 kgs 69,29 € 3 – 4 Days Covered up to 500€
    Up to 4 kgs 78,09 € 3 – 4 Days Covered up to 500€
    Up to 5 kgs 86,89 € 3 – 4 Days Covered up to 500€
    Up to 6 kgs 95,69 € 3 – 4 Days Covered up to 500€

    fare zone 6: Angola, Australia, Ecuador, Ivory Coast, Guadeloupe, Cameroon, Martinique, New Zealand, Rwanda, Seychelles, South Africa

    Goods mail International Premium

    Goods mail Intl. Premium Shipping prices Delivery times Extras
    Up to 100 g 5,49 € 3 – 4 Days Covered up to 20€
    Up to 300 g 6,79 € 3 – 4 Days Covered up to 20€
    Up to 500 g 7,69 € 3 – 4 Days Covered up to 20€
    Up to 700 g 8,69 € 3 – 4 Days Covered up to 20€
    Up to 900 g 10,09 € 3 – 4 Days Covered up to 20€

    Fare zone 1 – EU: France, Belgium, Denmark, Luxemburg, Holland, Austria, Poland

    Goods mail Intl. Premium Shipping prices Delivery times Extras
    Up to 100 g 6,09 € 3 – 4 Days Covered up to 20€
    Up to 300 g 7,19 € 3 – 4 Days Covered up to 20€
    Up to 500 g 8,30 € 3 – 4 Days Covered up to 20€
    Up to 700 g 9,45 € 3 – 4 Days Covered up to 20€
    Up to 900 g 11,10 € 3 – 4 Days Covered up to 20€

    fare zone 1 – NON-EU: Liechtenstein, Switzerland

    Goods mail Intl. Premium Shipping prices Delivery times Extras
    Up to 100 g 5,60 € 3 – 4 Days Covered up to 20€
    Up to 300 g 7,19 € 3 – 4 Days Covered up to 20€
    Up to 500 g 8,69 € 3 – 4 Days Covered up to 20€
    Up to 700 g 10,25 € 3 – 4 Days Covered up to 20€
    Up to 900 g 12,59 € 3 – 4 Days Covered up to 20€

    fare zone 2 – EU: England, Italy, San marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican city

    Goods mail Intl. Premium Shipping prices Delivery times Extras
    Up to 100 g 6,29 € 3 – 4 Days Covered up to 20€
    Up to 300 g 7,85 € 3 – 4 Days Covered up to 20€
    Up to 500 g 9,49 € 3 – 4 Days Covered up to 20€
    Up to 700 g 10,90 € 3 – 4 Days Covered up to 20€
    Up to 900 g 13,25 € 3 – 4 Days Covered up to 20€

    fare zone 3 – EU: Estonia, Greece, Finland, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

    Goods mail Intl. Premium Shipping prices Delivery times Extras
    Up to 100 g 6,99 € 3 – 4 Days Covered up to 20€
    Up to 300 g 8,85 € 3 – 4 Days Covered up to 20€
    Up to 500 g 10,69 € 3 – 4 Days Covered up to 20€
    Up to 700 g 12,45 € 3 – 4 Days Covered up to 20€
    Up to 900 g 15,19 € 3 – 4 Days Covered up to 20€

    fare zone 4 – EU: Egypt, Georgia, Israel, Lebanon, Lybia, Marocco, Russia, Syria, Tunisia, Turkey

    Goods mail Intl. Premium Shipping prices Delivery times Extras
    Up to 100 g 6,79 € 3 – 4 Days Covered up to 20€
    Up to 300 g 9,80 € 3 – 4 Days Covered up to 20€
    Up to 500 g 12,85 € 3 – 4 Days Covered up to 20€
    Up to 700 g 15,85 € 3 – 4 Days Covered up to 20€
    Up to 900 g 20,39 € 3 – 4 Days Covered up to 20€

    fare zone 5: China, India, Hong-Kong, Irak, Iran, Japan, Jordania, Katar, Mexico, North Korea, Pakistan, Saudi Arabia, Singapore, UAE, USA

    Goods mail Intl. Premium Shipping prices Delivery times Extras
    Up to 100 g 6,19 € 3 – 4 Days Covered up to 20€
    Up to 300 g 9,39 € 3 – 4 Days Covered up to 20€
    Up to 500 g 12,50 € 3 – 4 Days Covered up to 20€
    Up to 700 g 15,69 € 3 – 4 Days Covered up to 20€
    Up to 900 g 20,45 € 3 – 4 Days Covered up to 20€

    fare zone 6: Angola, Australia, Ecuador, Ivory Coast, Guadeloupe, Cameroon, Martinique, New Zealand, Rwanda, Seychelles, South Africa

    Goods mail International Economy

    Goods mail Intl. Eco. Shipping prices Delivery times Extras
    Up to 100 g 3,29 € 3 – 4 Days No tracking, No coverage
    Up to 300 g 4,19 € 3 – 4 Days No tracking, No coverage
    Up to 500 g 4,99 € 3 – 4 Days No tracking, No coverage
    Up to 700 g 5,89 € 3 – 4 Days No tracking, No coverage
    Up to 900 g 7,29 € 3 – 4 Days No tracking, No coverage

    Fare zone 1 – EU: France, Belgium, Denmark, Luxemburg, Holland, Austria, Poland

    Goods mail Intl. Eco. Shipping prices Delivery times Extras
    Up to 100 g 3,49 € 3 – 4 Days No tracking, No coverage
    Up to 300 g 4,59 € 3 – 4 Days No tracking, No coverage
    Up to 500 g 5,59 € 3 – 4 Days No tracking, No coverage
    Up to 700 g 6,69 € 3 – 4 Days No tracking, No coverage
    Up to 900 g 8,29 € 3 – 4 Days No tracking, No coverage

    fare zone 1 – NON-EU: Liechtenstein, Switzerland

    Goods mail Intl. Eco. Shipping prices Delivery times Extras
    Up to 100 g 3,39 € 3 – 4 Days No tracking, No coverage
    Up to 300 g 4,79 € 3 – 4 Days No tracking, No coverage
    Up to 500 g 6,19 € 3 – 4 Days No tracking, No coverage
    Up to 700 g 7,69 € 3 – 4 Days No tracking, No coverage
    Up to 900 g 9,79 € 3 – 4 Days No tracking, No coverage

    fare zone 2 – EU: England, Italy, San marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican city

    Terms of Use

    Last modified: 04/01/2022

    Please read these terms and conditions carefully before using the Afrosmartshop Platform. By using the Afrosmartshop Platform, you agree to be bound by these Terms. We offer a wide range of Afro products.

    1. Scope

    1.1. The following general terms and conditions apply exclusively to the business relationship between Afrosmartshop, Calwer Str. 8/1, 75395 Ostelsheim (hereinafter “seller”) and the customer (hereinafter “customer”) version valid at the time of the order.

    1.2. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

    1.3. Deviating terms and conditions of the customer will not be recognized unless the seller expressly agrees to their validity.

    The purchase contract is concluded with Afrosmartshop.com

    By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation email.

    2.1 Afrosmartshop.com offers sellers, particularly but not exclusively in close proximity to customers, a platform on the Internet to sell goods and services to consumers, as well as other services for using the afrosmartshop platform .com.

    2.2 Customers have the opportunity to purchase goods and services on the platform.

    2.3 Users also have the option of creating a free user account.

    2.4 Afrosmartshop only provides the technical possibility for sellers and customers to use the platform. The contract for the goods and services offered by the seller is concluded directly between the seller and the customer. Afrosmartshop is expressly not a party to agreements made between the seller and the customer. The users involved are solely responsible for fulfilling the obligations arising from these agreements.

    2.5 The details, in particular the essential characteristics of the products and services.
    2.5.1 for sellers can be found in the product descriptions and the additional information on afrosmartshop.com.
    2.5.2 for customers can be found in the product descriptions, as well as the additional information in the respective advertisement.

    2.6 The offers made to sellers are non-binding and do not constitute a binding offer to conclude a contract.

    – The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Descriptions of services in catalogs and on the seller’s websites do not have the character of an assurance or guarantee.

    – All offers are valid “while stocks last” unless otherwise noted on the products. Errors excepted.

    The language available for the conclusion of the contract is German.

    We save the text of the contract and send you the order data and our terms and conditions by email. For security reasons, the text of the contract is no longer accessible via the Internet.

    3.1 The option to register as a seller on afrosmartshop.com is aimed exclusively at entrepreneurs within the meaning of §14 BGB who use the services as part of their self-employed, professional or commercial activity.

    3.2 Afrosmartshop regularly checks the entrepreneurial status of the dealer before the contract is concluded.

    3.3 Afrosmartshop reserves the right to request proof of the entrepreneurial status from the seller before and during the execution of the contract.

    3.4 Seller can read vendor agreement here

    3.5. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.

    3.6. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, but no later than upon delivery of the goods, the customer also receives a copy of the terms and conditions together with the cancellation policy and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view the orders you have placed in your profile area. In addition, we save the text of the contract, but do not make it accessible on the Internet.

    3.7 Customers who are entrepreneurs can receive the contractual documents by e-mail, in writing or by referring to an online source.

    – The customer can select products from the seller’s range without obligation and collect them in a so-called shopping cart using the [Add to shopping cart] button. Within the shopping cart, the product selection can be changed, e.g. deleted. The customer can then proceed to the completion of the ordering process within the shopping cart by clicking on the [Continue to checkout] button.

    – The customer submits a binding request to purchase the goods in the shopping cart by clicking the [Order with obligation to pay] button. Before sending the order, the customer can change and view the data at any time and use the browser function “back” to go back to the shopping cart or cancel the order process altogether. Required information is marked with an asterisk (*).

    – The seller then sends the customer an automatic acknowledgment of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic acknowledgment of receipt only documents that the customer’s order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded if the seller sends the ordered product to the customer within 2 days, hand it over or the shipment arrives confirmed to the customer within 2 days with a second e-mail, express order confirmation or sending of the invoice. The acceptance can also be confirmed by a payment request addressed to the customer by the seller and at the latest by the completion of the payment transaction. In the case of several acceptance processes, the earliest acceptance time is decisive. If the seller does not accept the customer’s offer within the acceptance period, no contract is concluded and the customer is no longer bound to his offer.

    – In the case of customers who are companies, the aforementioned period for dispatch, delivery or order confirmation is seven days instead of two.

    – If the seller enables payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days after the order confirmation has been sent, even after a renewed request, the seller withdraws from the contract with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of advance payments is therefore made for a maximum of 10 calendar days.

    – All prices stated on the seller’s website include the applicable statutory sales tax.

    – In addition to the prices shown, the seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and as part of the ordering process.

    In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.
    We only deliver by mail. Unfortunately, a self collection of the product is not possible.

    We do not deliver to packing stations.

    4.1 The customer has the option of registering for a user account for afrosmartshop.com.
    4.1.1 To do this, the customer clicks on the button labeled “Register” on afrosmartshop.com and enters his personal data (email address and password). Before pressing the button labeled “Create new customer account”, the customer has the option of correcting or deleting his entries at any time or canceling the registration by closing his browser window or selecting the “back” function in his browser.
    4.1.2 By clicking the “Create new customer account” button, the user submits a binding offer to conclude a contract for the provision of a user account.
    4.1.3 Afrosmartshop accepts the customer’s offer by sending a confirmation email within a period of 2 days to the email address provided by the customer. When the customer receives this email, the contract for the provision of the user account between Afrosmartshop and the customer is concluded.
    4.1.4 If the customer has not received a corresponding message within this period, he is no longer bound to his order. In this case, any services already rendered will be reimbursed immediately.

    4.2 The seller has the option to set up a shop on Afrosmartshop and sell goods and services to customers.
    4.2.1 To do this, the retailer on afrosmartshop.com presses the button labeled “Register” and enters his shop data. Before pressing the button labeled “Create new customer account”, the seller has the option of correcting or deleting his entries at any time or canceling the registration by closing his browser window or selecting the “back” function in his browser.
    4.2.2 By clicking the “Create new customer account” button, the dealer submits a binding offer to conclude a contract for the creation of a web shop.
    4.2.3 Afrosmartshop accepts the dealer’s offer by sending a confirmation email within 2 days to the email address provided by the dealer. When the dealer receives this email, the contract for the provision of the web shop between Afrosmartshop and the seller is concluded.
    4.2.4 If the seller has not received a corresponding message within this period, he is no longer bound to his order. In this case, any services already rendered will be reimbursed immediately.

    4.3 The customer has the opportunity to order chargeable products from the seller via afrosmartshop.com. The order process is based on the information provided by the individual seller.

    4.4 The processing of the order and the transmission of all information required in connection with the conclusion of the contract takes place by e-mail and is partly automated. The user must therefore ensure that the e-mail address he has provided is correct, that the receipt of the e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

    – If advance payment has been agreed, delivery will take place after receipt of the invoice amount.

    – If the delivery of the goods fails due to the fault of the buyer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.

    – If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.

    – Customers are informed about delivery times and delivery restrictions (e.g. limitation of deliveries to certain countries) on a separate information page or within the respective product description.

    – In the case of customers who are companies, the risk of accidental loss and accidental deterioration of the goods passes to the buyers as soon as the seller hands over the goods to the carrier, carrier or other person responsible for carrying out the shipment or has extradited institution; the specified delivery dates and deadlines, subject to other commitments and agreements, are not fixed dates.

    – Delays in delivery and performance due to force majeure and due to unforeseeable events that make delivery significantly more difficult or impossible for the seller are not the responsibility of the seller towards customers who are entrepreneurs, even if binding deadlines and dates have been agreed. In this case, the seller is entitled to postpone the delivery or service for the duration of the hindrance plus a reasonable start-up period. The right to extend the deadline applies to customers who are entrepreneurs, even in cases of unforeseeable events that affect the operation of a sub-supplier and are not responsible for either the sub-supplier or the seller. During the duration of this hindrance, the customer is also released from his contractual obligations, in particular payment. If the delay cannot be expected of the customer, he can withdraw from the contract in writing after a reasonable period of time to be set by him or after mutual consultation with the seller.

    – The customer can choose from the available payment methods as part of and before completing the ordering process. Customers are informed about the available means of payment on a separate information page.

    – If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

    – Third-party providers are commissioned to process payments, e.g. Paypal. their general terms and conditions apply.

    – If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer has to pay the statutory interest on arrears.

    – The obligation of the customer to pay interest on arrears does not exclude the assertion of further damages by the seller.

    – The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.

    The following payment methods are generally available in our shop:

    Prepayment
    If you select the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

    Credit card
    When placing the order, enter your credit card details. After your legitimation as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

    PayPal, PayPal Express
    During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
    The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.

    Immediately by klarna
    After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order to us. You’ll get more information during the ordering process. Immediately afterwards, the payment transaction will be carried out by Sofort and your account will be debited.

    Purchase on account via Klarna
    In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer purchase on account as a payment option.
    Please note that Klarna invoices are only available for consumers and that payment must be made to Klarna.
    When purchasing on account with Klarna, you always get the goods first and you always have a payment period of 14 days.
    The complete terms and conditions for purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0

    5.1 The use of afrosmartshop.com is basically free for customers.

    5.2 The prices quoted by Afrosmartshop to the sellers for Afrosmartshop services are final prices. They include all price components including all applicable taxes.

    5.3 The seller will receive a VAT invoice by email.

    5.4 Unless otherwise stated for the individual payment methods, Afrosmartshop’s payment claims from the contract concluded with the seller are due for payment immediately.

    5.5 Merchants are obliged to deposit a valid PayPal account (PayPal Secure Chained Transaction System) and valid bank details in their user account at all times, since all transactions are processed using one of these two payment methods. When using PayPal, the corresponding fees may be incurred by PayPal.

    The delivered goods remain the property of the seller until full payment has been made.
    For customers who are entrepreneurs, the following also applies: The seller retains ownership of the goods until all claims from an ongoing business relationship have been settled in full; The buyer is obliged, as long as ownership has not yet passed to him, to treat the purchased item with care. In particular, he is obliged to insure them adequately at his own expense against theft, fire and water damage at replacement value, if appropriate or customary in the industry. If maintenance and inspection work has to be carried out, the buyer must carry this out in good time at his own expense. The processing or transformation of the reserved goods by the customer is always carried out for the seller. If the reserved goods are processed with other items that do not belong to the seller, the seller acquires co-ownership of the new item in proportion to the value of the reserved goods to the other processed items at the time of processing. The same applies to the item created through processing as to the reserved goods. The customer also assigns the claim to secure the claims against him that arise from the connection of the reserved goods with a property against a third party. Access by third parties to the goods owned or co-owned by the seller must be reported by the customer immediately. The customer bears the costs of such interventions for a third-party objection action or costs for an extra-procedural release. The customer is entitled to resell the reserved goods in the ordinary course of business. The customer assigns the claims arising from the resale or any other legal reason in relation to the reserved goods (including all current account balance claims) to the seller in full as a precaution. The seller revocably authorizes the customer to collect the claims assigned to the seller for his account and in his own name. This direct debit authorization can be revoked if the customer does not properly meet his payment obligations. The seller undertakes to release the securities to which the seller is entitled at the customer’s request if their total sales value exceeds the sum of all outstanding claims of the seller from the business relationship by more than 10% (in the event of a risk of realization by more than 50%). The seller is responsible for selecting the securities to be released. With the settlement of all of the seller’s claims from delivery transactions, ownership of the reserved goods and the assigned claims pass to the buyer. The seller is responsible for selecting the securities to be released.

    6.1 Afrosmartshop provides afrosmartshop.com with an average annual availability of 99.9%.

    6.2 This does not include times used to maintain the afrosmartshop.com servers and any downtime for which Afrosmartshop is not responsible.

    If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

    The sale of the following product groups is prohibited:

    7.1 Weapons and weapon accessories, including deactivated firearms, ammunition, hand grenades (even if sold as memorabilia), stun guns, tasers and similar products.

    7.2 Pepper spray / CS gas and similar goods.

    7.3 Pornographic media or media that are harmful to young people, including those marked “No youth release” or “Approval from the age of 18” as well as media without labeling in accordance with Sections 12 and 13 of the Youth Protection Act.

    7.4 Drugs, cannabis and all drug and cannabis use items such as bongs and chillums. Also products for avoiding drug tests.

    7.5 Tobacco products (especially cigars, cigarettes, shisha tobacco, cigarette tobacco and similar products).

    7.6 Human and Animal Sculptures

    8.1 Users can publish their own content on the platform. You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, naming rights, trademark rights) or violates existing laws.

    8.2 The offers published by the sellers on afrosmartshop.com are not checked by Afrosmartshop unless there are concrete indications of an infringement of an offer, especially if there is knowledge of the infringement of rights third party The respective seller is solely responsible for their correctness, completeness and legality. In particular, Afrosmartshop has no influence on the correctness and completeness of the offers or on the quality of the services offered.

    8.3 Afrosmartshop can temporarily block or delete individual user content if the user publishes illegal content or content that violates the terms and conditions or if there are concrete indications of repeated illegal publication.

    8.4 Afrosmartshop will take into account the legitimate interests of the user, in particular fault, when selecting the measure and limit the blocking or deletion to a necessary level.

    8.5 In the event that the content is blocked or deleted, Afrosmartshop will immediately justify this to the user in text form.

    8.6 In the event of a temporary blocking, Afrosmartshop will release the content again immediately as soon as the suspicion of a violation of a legal provision or a regulation of these terms and conditions is excluded.

    8.7 The users indemnify Afrosmartshop from all culpably caused claims by third parties which are asserted due to the infringement of their rights through the publication of the user materials on africshopping.com, in the newsletter or other advertising materials as ordered. In addition to claims for damages, the exemption also includes reimbursement of reasonable costs for legal defense that arise due to the illegal or improper use of the services of afrosmartshop.com. The exemption presupposes that a comparison or an acknowledgment of third-party claims only takes place with the prior written consent of the user.

    Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply. The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.

    The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

    • in the event of injury to life, limb or health,
    • in the event of intentional or grossly negligent breach of duty and fraudulent intent,
    • in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
    • as part of a guarantee promise, if agreed or
    • as far as the area of ​​application of the Product Liability Act is open.

    Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

    Customer service: You can contact our customer service for questions, complaints and complaints by email at contact@afrosmartshop.com

    9.1 Subject to the provisions agreed below in Sections 9.2 and 9.3, the statutory provisions shall apply.

    9.2 No-fault liability on the part of Afrosmartshop for initial defects in accordance with Section 536a of the German Civil Code is excluded.

    9.3 If the user is an entrepreneur, the warranty period is one year. This does not apply to defects fraudulently concealed by Afrosmartshop, the assumption of guarantees or damage under the Product Liability Act, as well as injury to life, limb or health.

    10.1. The following exclusions and limitations of liability apply to the seller’s liability for damages, notwithstanding the other statutory entitlement requirements.

    10.2. The seller is liable without limitation if the cause of the damage is based on intent or gross negligence.

    10.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment makes the proper execution of the contract possible in the first place and on compliance with which the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the previous sentences.

    10.4. The above limitations of liability do not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

    10.5. Insofar as the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

    We have submitted to the following codes of conduct:

    Trusted Shops quality criteria http:/ /www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf

    11.1 The assignment of claims against Afrosmartshop to third parties is only possible with written consent. This applies in particular to a transfer of the user account to a third party.

    11.2 The user can only exercise a right of retention if the claims are from the same contractual relationship. Merchants are only entitled to a right of retention against legally established or undisputed counterclaims.

    11.3 The user may only offset against legally established or undisputed counterclaims.

    12.1. If the buyer is an entrepreneur, subject to other agreements or mandatory statutory provisions, the place of performance is the seller’s registered office, while the place of jurisdiction is the seller’s registered office if the customer is a merchant, a public legal entity is a legal or public-law special fund or the buyer has no general place of jurisdiction in the seller’s country of domicile. The seller reserves the right to choose another legal place of jurisdiction.

    12.2 In the case of entrepreneurs, the law of the [Federal Republic of Germany / Republic of Austria] applies to the exclusion of the UN Sales Convention, as long as there are no mandatory legal provisions to the contrary.

    Note: Please note below that the link http://ec.europa.eu/consumers/odr // must be clickable
    12.3. Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec. europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

    If your order includes goods whose sale is subject to age restrictions, we use a reliable process that includes a personal identity and age check to ensure that the customer has reached the required minimum age. The deliverer hands over the goods only after the age has been checked and only to the customer personally.

    14.1 The contract for the use of the platform is concluded for an indefinite period.

    14.2 The user has the option to have his user account deleted at any time by notifying Afrosmartshop in text form (e.g. e-mail).

    14.3 The right of both parties to extraordinary termination remains unaffected.

    14.4 Afrosmartshop can temporarily block or delete a user’s user account if the user repeatedly uses his user account illegally despite warning or if there are concrete indications of repeated illegal use.

    14.5 Afrosmartshop will take into account the legitimate interests of the user, in particular fault, when selecting the measure and justify the blocking or deletion of the user account to the user in text form.

    14.6 In the event of a temporary blocking, Afrosmartshop will immediately grant the user full access to the platform again as soon as the suspicion of a violation of a legal provision or a regulation of these terms and conditions has been ruled out.

    15.1 The use of the platform is also open to users outside of the Federal Republic of Germany.

    15.2 In the context of a sale to countries other than the Federal Republic of Germany, the seller undertakes to ensure that the consumer protection law, data protection law, tax law and all other legal requirements for the sale to a consumer in the respective country are met are complied with.

    15.3 The consumer can submit claims in connection with these terms of use, which result from consumer protection standards, either in Germany or in the EU member state in which he lives.

    16.1 German law applies. For consumers, this choice of law only applies insofar as the protection provided by mandatory provisions of the law of the country in which the consumer usually resides is not withdrawn (principle of favourability).

    16.2 The place of performance for all services arising from the business relationship with us and the place of jurisdiction is the registered office of Afrosmartshop, insofar as the user is not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if the user does not have a general place of jurisdiction in Germany or the EU or if the domicile or habitual abode is not known at the time the action is filed. The authority to appeal to the court at another legal place of jurisdiction remains unaffected.

    16.3 The provisions of the UN Sales Convention expressly do not apply.

    End of Terms and Conditions

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    75395 Ostelsheim
    Germany


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      Legal Imprint

      Afrosmartshop
      Calwer Str. 8/1
      75395 Ostelsheim
      Germany

      Managing Director: Claude Junang

      Phone: +49 7033 406 4037
      Fax: +49 7033 406 1251
      E-mail: contact@afrosmartshop.com

      Registration court & Registration number: Registration court Calw: HR

      VAT number: DE320438338

      Content responsibility: Claude Junang, address as above

      Platform of the European Commission for online dispute resolution (OS) for consumers: https://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

      Last updated on April 01, 2022